Monday 16 June 2014

BFA Bank upgrades the processing approach of IT Management.

BFA Bank has finished the works on projecting and the implementation of configuration management and change processes based on OMNITRACKER system. This project has become a logical continuation of the course chosen by the bank management and aimed at upgrading of the internal management processes. The special feature of the project is in the great amount of adjustments of the implemented solution to the customer’s business environment.
Considering the best practices of ITIL and previous experience the project team of Digital Design suggested some recommendations which were taken into account for procedures and process role model projecting. Then the application template OMNITRACKER ITSM Center was adjusted in accordance with the customer’s business processes and applied in exploitation. The customer’s personnel received the necessary education.
Change management process and its automation means were developed in the most possible compliance with the regulations for finance and economic activities both with informational system change management rules existing in the bank.  At the same time a significant amount of the manual management and control procedures determined by those rules and regulations were replaced by automated business-logic. 
Implementation of the automated multilevel agreements and acceptance trials is worth to be paid special attention as it allowed to terminate paperwork-based approach and to put up the transparency of authorization procedures to a fundamentally new level. 
«The specialists of Digital Design have been able to implement complicated and labour-intensive thus hard-to-implement regulations in automatically controlled process.  This has made a dramatically important for the business process work in reality. It’s impossible not to mention that the project success in a great deal depended on personal involvement and active participation of the cutomer’s team members. We had a permanent feeling that the customer was truly interested in the result », — mentions Vitaliy Baranov, the head of technological office of ITSM department of strategic customers co-operation, Digital Design.
This is how Eduart Shanev, the head of informational technologies service of BFA Bank comments on the project: «The process of configurations management in full manner reflects the structure of the bank informational system and considers the role model of its management. This approach has allowed avoiding any discrepancies in determination of the IT-service component range to undergo the changes as recent as at the stage of change planning. As a result we have a convenient tool for acceleration of the upgrade processes of information technologies and we avoid any expenses on implementation of the new application functions. As a result of the project there has been built a model accordingly to which the changes are managed by the assigned group of IT-specialists and their development and  planning can be performed by almost any IT-specialist of the bank.  Agreement and acceptance of the changes involves the major part of the key business-specialists and bank divisions’ managers. This approach allows the most precise and effective realization of requests provided by the functional customers during the change realization processes in the informational systems of the bank».
«The bank systematically realizes the strategy of the process approach implementation in IT management. Thus, last year we successfully realized the project on the upgrade of the first term of service offices performance processes and optimization of the change and configuration management processes has become its logical extension, - says Anna Sorokina, the head of the department of corporate information systems implementation of  BFA Bank. – The choice of the integrator was predetermined by the successful experience of the co-operation on previous stage and the widely spread implementations practice. The project was fulfilled at high professional level avoiding any breaks in the bank services performance».
The major goal of developing OMNIRTACKER platform was in effectiveness for various business-structures based on ability to be adjusted in accordance with the customers‘ internal work-scheme. At the same time our product guarantees easy management, clear procedures and data access at all the stages of request processing. OMNITRACKER allows saving labour expenditures and decrease the volume of paperwork“, - says Michael Dobner, CEO OMNINET Russia and CIS.



BFA Bank (www.bfa.ru) - is a universal commercial bank founded in 1993 in Saint Petersburg specializing in comprehensive services for corporate clients as well as a range of retail services.
A+ rating assigned (very high level of credit capacity) in 2013 by Expert RA Rating Agency, B long-term and short-term counterparty credit ratings assigned in 2013 by Standard&Poor's. The Bank's total assets amount to 84.2 billion roubles and own means (capital) are 10.2 billion roubles as of November 1, 2013.
According to Inrefax-CEA, following the results of the 3d quarter of 2013, BFA Bank occupies position by the amount of capital and position by the volume of assets among the banks of St.Petersburg as well as 64th position by the amount of capital and 75th position by the volume of assets in the rating of Russian banks.
OMNINET (www.omninet.ru) is a Russian subsidiary of the leading provider of software solutions for automated IT services based on the recommendations of ITIL in Europe. The company was founded in 1993 in Germany; it has offices in Vienna, Brussels, the Hague and Bern. Since 2007, OMNINET has been actively developing its business in Russia and CIS countries. OMNINET customers include VTB24, United Metallurgical Company (OMK), MICEX, ROLF, AvtoSpetsCentre Group of Companies, “SportForum”LLC, Golos Rossii, AlfaStrakhovanie Yandex.Money, Bank Saint-Petersburg, ECCO-Ros, Sportmaster, Lenenergo, SBSystem, Azercell Telecom, FOZZY Group, VTB Ukraine, MTI, and Prominvestbank, Delovaya Sreda, Rosevrobank

Digital Design (www.digdes.ru) is one of the leading IT-companies and software vendors in Russia. Since year 1992 Digital Design has realized more than 2500 projects for the companies belonging to various sectors of the market, such as construction, trading, transportation and governmental structures.  

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