OMNINET - leading European vendor of service solutions for business-processes automation - has been awarded the status the Champion of the Service Desk vendors market by the experts of international agency Info-Tech Research Group in the annual rank «Vendor Landscape: Enterprise Service Desk Software, 2014». OMNITRACKER system — the OMNINET’s programming solution — has received the award «Best Overall Value» among solutions of major vendors in the market.
OMNINET has come in Info-Tech researchers’ view in 2012 and was instantly acknowledged as one of industry’s Innovators. In the first two years OMNINET was placed in this group, and in 2014 the company moved to the Champions category. On a relative basis, OMNINET maintained the highest Info-Tech Value Score™ of the vendor group. Vendors were indexed against OMNINET’s performance to provide a complete, relative view of their product offerings.
Info-Tech Research Group is the world’s leading IT research and advisory firm. The study dedicated to look into the Service Desk market landscape is the company’s annual initiative aimed to get a full picture on leading Service Desk vendors along with an independent evaluation of IT solutions available on the market. The Value Score indexes each vendor’s product offering and business strength relative to its price point. The value means vendors that score high offer more bang-for-the-buck (e.g. features, usability, stability, etc.) than the average vendor, while the inverse is true for those that score lower.
— We are very pleased that OMNITRACKER has received such a significant award like Best Overall Value by Info Tech. We spend a lot of time maintaining and improving our product. We closely analyze the feedback from our partners and clients. That gives us o lot of information for the future work. At the moment we still have challenging and exciting goals to achieve, we plan to go extra mile. — CEO OMNINET Group Dr. Joachim Lenzer commented on the award.
— We are very pleased that OMNITRACKER has received international acknowledgment by an independent expert community. We put a lot of effort into maintaining and improving our product and thoroughly analyze the feedback from our partners. We do not plan to rest on the laurels. We still have challenging and exciting goals to achieve, which, I’m sure, will enable us to enhance our positions in the future, — OMNINET CEO Michael Dobner commented on the award.
OMNINET set up a subsidiary in Russia 5 years ago. Since then, more than 100 companies have implemented OMNITRACKER, most of them are large- and medium-sized businesses representing a variety of industry. OMNINET company’s partner network comprises largest IT integrators from Russia and CIS.
— We are not surprised and we are glad that OMNITRACKER received the award «Best Overall Value». The OMNINET team offers a user-friendly and easy to implement tool which comes with reliable support services. OMNINET pay a lot of attention to the analysis of customer feedback, and constantly improve their product. No wonder that they are striving to be trailblazers when it comes to offering new features in response to the topical market demands. We congratulate OMNINET and we believe that it was the right decision to choose this product — commented Svetlana Agapova, the Head of Insurance and IT Support of VTB Insurance, strategic customer of OMNINET.
OMNINET (www.omninet.ru) is a leading supplier of software solutions in Russia and CIS for automating IT services based on the recommendations of ITIL. Founded in 1993 in Germany, the company has offices in Vienna, Brussels, The Hague, Bern and Moscow. Since 2008, OMNINET has been actively expanding into Russia and CIS (Ukraine, Kazakhstan, Azerbaijan). The OMNINET’s subsidiary in Russia was opened in 2010. OMNINET’s customer list in Russia and CIS includes: VTB24, ОМК, Svyaznoy, Insurance company “Alliance”, Moscow Exchange, BFA Bank, Pony Express, Yum! (KFC, Pizza Hut), DaSreda, Rolf, AutoSpecCenter, World Class, AlfaStrahovanie, Bank Saint Petersburg, Sportmaster, Lenenergo, Azercell Telecom, Bank Standard (Azerbaijan), Kazakhmys Corporation (Kazakhstan)etc. OMNINET also partners with a number of leading local system integrators, including: Digital Design, Cleverics, OmniWay, Softline, LANIT, CROC, Optima Services, Inline Group. In the international market, OMNITRACKER customers are: Siemens, Sparkassen Bank, Epson Europe, Union Investment, Deutsche Telekom, T-Systems, Mercedes-Benz, Kabel BW, Trend Micro and many others.
OMNITRACKER (ru.omnitracker.com) is a software solution for business processes automation which is also applicable to a wide range of service organizations: IT services, call centers, customer relations, project offices and other business units. The solution can be implemented easily and cost-effectively, and adapted to the customer’s tasks and goals; it allows integration of processes and data, and offers virtually infinite opportunities for enhancing functionality. OMNITRACKER is easy to implement, administer, and use.
About InfoTech Research Group
Info-Tech Research Group (www.infotech.com) – Info-Tech Research Group, with offices in Toronto and London, Ontario, is the world’s fastest growing IT research and advisory firm, serving over 30,000 IT professionals. The company develops actionable ‘how to’ solutions to IT challenges, helping its members develop core processes and execute on projects with greater success.