OMNINET
Russia and CIS - Russian division of the leading European vendor of service
solutions for business-processes automation - announces the successful
completion of the project on creation of a centralized ITSM process management IT-service
(incidents, requests, and tasks) in Trading House Intertorg powered by
OMNITRACKER.
More than 400 shops in
Intertorg of retail chains like 7Ya, SPAR, and IdeYA will be served by a unified
center of incidents, requests and tasks management. The project was implemented
based on software OMNITRACKER ITSM Center, which, being flexible, scalable and
high-performance solution designed for managing IT services (ITSM), has been
proven successful in the market. The project implementation allowed Intertorg
significantly improve the maintenance manageability of wide network of shops
located in various regions of Russia, and, at the same time, to optimize the
costs associated with this maintenance.
Powerful capabilities
to adapt the system to the needs of the company, its full integration into the
IT environment, and the inclusion to the unified center of third-parties service
organizations opened up new opportunities to IT-department of Intertorg of
improving the quality of services provided. The company plans to expand the
project to the level of a single service management system for all service departments.
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Active changes in the company in connection with the opening of new sales
points and expanding geographical presence of the retail chains demanded IT-services
to act appropriately to ensure efficient customer support mechanisms. As a
result, we have decided to develop and formalize the common rules for the
processing of user requests and to create a single automated IT-service
management system integrated in the business processes of the company. Now we
have passed the first stage connected to the automation of the incident
management process and tasks management based on OMNITRACKER software, and I
can say with confidence that the results fully conform to our expectations. The
further plans are to develop the system both in terms of increasing the
coverage of IT service management processes, as well as the transfer of other
service units to work in a Shared service centre, - says Gary Hodakov, Director
of Information Technology Services, Trading House Intertorg.
Michael Dobner, CEO of OMNINET Russia and
CIS: "Such
an important project in the Russian market for OMNINET is an indicator of the
reliability and security of OMNITRACKER software. Undoubtedly, management of
IT-service is the most important component of a large company infrastructure
and an indispensable tool for effective business. Our product OMNITRACKER
allows Trading House Intertorg to expand the project to the level of the Shared
service centre without significant financial investments, as well as providing
full, accurate information and maximizing its use to meet the growing demands
of mature processes in all service units. "
_
About OMNINET
OMNINET (www.omninet.ru)
is a leading supplier of software solutions in Russia and CIS for automating IT
services based on the recommendations of ITIL. Founded in 1993 in Germany, the
company has offices in Vienna, Brussels, The Hague, Bern and Moscow. Since 2008, OMNINET has been actively
expanding into Russia and CIS (Ukraine, Kazakhstan, Azerbaijan).
The OMNINET’s subsidiary in
Russia was opened in 2010. OMNINET’s customer list in Russia and CIS includes: VTB24,
ОМК, Svyaznoy, Insurance company “Alliance”, Moscow Exchange, BFA Bank, Pony
Express, Yum! (KFC, Pizza Hut), DaSreda, Rolf, AutoSpecCenter, World Class,
AlfaStrahovanie, Bank Saint Petersburg, Sportmaster, Lenenergo, Azercell
Telecom, Bank Standard (Azerbaijan), Kazakhmys Corporation (Kazakhstan)etc.
OMNINET also collaborates with a number of leading local system integrators,
including: Cleverics, Digital Design, ICL Services, Softline, LANIT, CROC, Optima
Services, Omni Way UA, Inline Group West. In the international market, OMNITRACKER
customers are: Siemens, Sparkassen Bank, Epson Europe, Union Investment,
Deutsche Telekom, T-Systems, Mercedes-Benz, Kabel BW, Trend Micro and many others.
OMNINET has been awarded the status the Champion of the Service Desk
vendors market by the experts of
international agency Info-Tech Research Group in the annual rank «Vendor
Landscape: Enterprise Service Desk Software, 2014». OMNITRACKER system has received
the award «Best Overall Value» among solutions of major vendors in the market.
About OMNITRACKER
OMNITRACKER (ru.omnitracker.com,
omnitracker365.com) is a software solution for business processes automation
that is also applicable to a wide range of service organizations: IT services,
call centers, customer relations, project offices and other business units. The
solution can be implemented easily and cost-effectively, and adapted to the
customer’s tasks and goals; it allows integration of processes and data, and
offers virtually infinite opportunities for enhancing functionality. OMNITRACKER
is easy to implement, administer, and use.
Trading
House Intertorg (www.7-ya.ru) –
Russian retailer company, one of the fastest growing companies in the FMCG
sector. Includes more than 400 retail chain stores - 7YA, SPAR and IdeYA.
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