OMNINET - leading European vendor of service solutions for business-processes automation – followed up success and has been again awarded the status the Champion of the Service Desk vendors market by the experts of international agency Info-Tech Research Group in the annual rank «Vendor Landscape: Enterprise Service Desk Software, 2017»*
OMNITRACKER system — the OMNINET’s programming solution — has also received the award «Best Overall Value» among solutions of major Service Desk vendors in the market.
OMNINET has come in Info-Tech researchers’ view in 2012 and was instantly acknowledged as one of industry’s Innovators. In the first two years OMNINET was placed in this group, and in 2014 the company moved to the Champions category, and in 2017 OMNINET consolidated its success by re-occupying a strong Champion position in this category.
On a relative basis, in 2017, just like in 2014, OMNINET maintained the highest Info-Tech Value Score™ of the vendor group. Vendors were indexed against OMNINET’s performance to provide a complete, relative view of their product offerings.
— We are very proud that OMNITRACKER has been receiving a stable appreciation and international acknowledgment by an independent expert community for several years. We continue investing efforts into maintaining and improving our product and thoroughly analyze market needs, and we strive to apply innovative approaches to the functionality and development of the platform. There are challenging and exciting goals to achieve, which, I’m sure, will enable us to enhance our positions in the future, — CEO of OMNINET Russia and CIS, Michael Dobner commented on the award.
Info-Tech Research Group is the world’s leading IT research and advisory company with offices in Toronto and London, Ontario, is the world’s fastest growing IT research and advisory firm, serving over 30,000 IT professionals. The company develops actionable ‘how to’ solutions to IT challenges, helping its members develop core processes and execute on projects with greater success.
The study dedicated to look into the Service Desk market landscape is the company’s annual initiative aimed to get a full picture on leading Service Desk vendors along with an independent evaluation of IT solutions available on the market. The Value Score indexes each vendor’s product offering and business strength relative to its price point. The value means vendors that score high offer more bang-for-the-buck (e.g. features, usability, stability, etc.) than the average vendor, while the inverse is true for those that score lower.