“Since the middle of 2016, we have changed the
strategy for the development of the IT service in the SOCAR holding. To
implement the chosen strategy "IT as a service", a software tool was
needed to regulate the relationship between the IT service and the Holding
companies.
For a long time, Microsoft System Center
Operations Manager was used in our organization. The version of the system was
obsolete, cumbersome and did not meet our requirements. In addition, the
support of the system became more complicated, and the development of new
functionality became impractical.
We needed a new, flexible system, with a low
cost of ownership. The choice was based on OMNITRACKER. The system was flexible, simple, at the same
time it had the granular adjustment capabilities, if the expanded functionality
was needed.
In a short period, we have implemented
processes that are closer to users of services, such as the catalogue of
services, asset management and incidents. Then we moved on to IT-oriented
processes, such as problem and change management.
The introduction of OMNITRACKER as a tool for regulating IT processes increased the degree of user loyalty to the IT service, and also improved the interaction within the IT service itself.”
The introduction of OMNITRACKER as a tool for regulating IT processes increased the degree of user loyalty to the IT service, and also improved the interaction within the IT service itself.”
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