Optima Services (Optima Group) has finalized the new
project on migration for the new IT-solution CleverENGINE, based on OMNITRACKER
platform, created by the German specialists of OMNINET. The result of the
project could be stated as a new opportunity allowing increase of speed and
quality of the customers’ requests completion. The new system automatically
allows the Optima Services specialists to insert any necessary changes in
accordance with the current demands.
«The Optima
Group specialization lies in a complex solution for the various customers’
tasks starting from the moment of defining the solution and choice up to the
integration and technical support, - says the head of the Board of Group
Directors Andrey Shandalov. - One of our divisions, Optima Services, offers
the range of services and solutions in the area of IT-management and
exploitation as well as in IT-outsourcing.
We do everything possible in order to decrease customers’ expenses and
enhance the effectiveness of their business-processes. Migration for
OMNITRACKER-based Clever ENGINE system allows implementation of all the
necessary functional within the shortest possible time».
Before making the
final decision about the new product choice the Optima Services specialists
performed thorough research as well as
comparing all the key automation systems introduced by the major providers
represented on the Russian market. The new platform in the first term was supposed
to automate the processes of Requests and Configuration Management and at the
same time the transfer processes had to be completed within the shortest period
of time.
The project on
implementation of the technical solution CleverENGINE, based on OMNITRACKER
platform was split into 4 stages. The first stage - audit and process
optimization took three months, the following stage of the system tuning lasted
the same amount of time, the third stage entirely devoted to the pilot
exploitation was completed within a month. The fourth finalizing stage was the
shortest one, it was entirely geared around
duplication. Thus the overall period from the beginning of the
activities until the first registered request in the industrial environment
took about six months.
Currently the new software is employed at:
· The first line of
customers’ support in 24/7 schedule, the day-shift involves 4 employees;
· The second and the
third support lines (~60 groups);
· Contractors’ employees;
· Customers’ employees
(~12 000 people);
At present the Optima
Services specialists can already confirm the positive changes as the result of
the implementation of the new software.
The speed of reports preparation has increased; the processes have
become more manageable. At the same time the efforts and expenses of the company
were the least possible – this project was implemented without any external
consulting, employing exceptionally the company’s internal sources. External expenses were limited by the
license and equipment purchase as well as by support. The new solution allows
organization of the IT-support for the new customers within the shortest
possible period, it also allows providing transparent integration of
ServiceDesk OptimaServices system and its’ customers. These features will support the further Optima Services plans on
widening the customer and service range.
«This new project has served as another proof of the
fact that really effective solutions can and have to be easy in management and
simple in administration. We are familiar with Optima Group as with a large
technological holding with a serious number of customers in fuel and energy
complex, retail and large industrial areas. The significant experience of the
Group in the field of IT-outsourcing and the further plans for development give
us the reason to hope for the expansion of our future co-operation» - says Michael Dobner, генеральный CEO OMNINET
Russia and CIS.
OMNINET (www.omninet.ru) is a Russian subsidiary of
the leading provider of software solutions for automated IT services based on
the recommendations of ITIL in Europe. The company was founded in 1993 in
Germany; it has offices in Vienna, Brussels, the Hague and Bern. Since 2007,
OMNINET has been actively developing its business in Russia and CIS countries.
OMNINET customers include Siemens, Union Investment, Deutsche Telekom,
T-Systems, Mercedes-Benz, MICEX, ROLF Group, AvtoSpetsCentreGroup of Companies,
Yandex.Money, Bank Saint-Petersburg, Sportmaster, Lenenergo, FOZZY Group, VTB
Ukraine, MTI, and Prominvestbank, Delovaya Sreda, Rosevrobank.
Optima
Group (www.optima.ru) – one of the largest
technological holdings of Russia, provides the full range of complex
IT-solutions and services for major sectors of Russian economy as well as the
engineering services for power and transport sectors.
The company has
been present on the market since 1990, also specializing in management
consulting services and implementation of informational systems. The customers
are offered various solutions developed by the leaders of the global IT-market
as well as the company’s own engeneering solutions. The company’s portfolio today consists of a
big numner of the large-scale consulting projects in power industry, machinery
construction, housing and communal services, metallury, defence industry, oil
and mining industry.
Optima Group has about
2000 professionals. The holding operates in all the territory of Russia having
a chain of subsidiaries in more than 60 cities of the country.
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