Thursday, 8 July 2021

GORIA appreciated OMNITRACKER's contribution to the success of the Service Desk Ecosystem project

 

UGORIA appreciated OMNITRACKER's contribution to the success

of the Service Desk Ecosystem project

 

Specialists of the Information Technology Directorate of AO UGORIA Insurance Company have completed the implementation of the Service Desk Ecosystem project, which combines several completely different modern technologies and systems, including the OMNITRACKER business process automation platform, to organize high-quality and cost-effective IT support for business. The project of state-owned UGORIA Insurance Company became the winner in the category "Service Culture" in the framework of the annual competition "ITSM-project of the year 2021", held by the itSMF Russia Association.

 

A special feature of the project was the implementation of all systems exclusively taking into account the requirements of business units and in full compliance with the company's development strategy within the framework of a modern response to changing external and internal circumstances.

 

During the project a revision of the catalog of services was implemented on OMNITRACKER, which became convenient and understandable for both IT specialists and ordinary users of business units; integration with role models for providing access based on internal regulations of UGORIA. The company has rebuilt the technical support processes and implemented micro-commands using the Swarming method, as well as many unique dynamic forms on the Technical Support Portal. The Enterprise service management approach ("single point of contact") was also implemented, and business processes were rebuilt in accordance with the ideas, principles and tools of ITSM, including integrated into the company's service desk system based on OMNITRACKER. In addition, reporting is configured for each business unit in accordance with internal requirements. Automation of approvals, collecting feedback on completed requests to monitor user satisfaction were also implemented in OMNITRACKER. The implemented integrations of the OMNITRACKER platform with the accounting system, monitoring system and other corporate software, of course, provide a high level of efficiency of process automation.  It should be particularly noted that the project was carried out by its own team of specialists without the involvement of external experts.

 

As a result of the project, thanks to the management decisions taken and their rapid implementation, OMNITRACKER managed to increase the efficiency of the relevant internal and external processes: the deadlines for critical requests (incidents) were reduced by 1.5-2 times, in general, compliance with the Service Level Agreement (SLA) is provided at the level of 80-85%. Productivity per 1 employee of the company's technical support increased by 2 times. The share of requests from the Technical Support Portal increased from 50 to 80%, and thanks to the introduction of the role model, the number of approvals was reduced by 50%. From a financial point of view, the verified result of the project was an increase in the company's profit by more than 28 million rubles.

 

An important result of the project during the pandemic, thanks to the effectiveness of the self-service portal and the OMNITRACKER platform, was to ensure a painless transition of more than 1,500 employees of the company to remote operation with almost no costs.

 

"The OMNITRACKER system is an excellent tool with which you can implement almost any IT and business processes.  We knew the main postulates of the company's strategy and decided to use approaches and tools that would bring advantages for the business. For example, in terms of territorial expansion, we tried to speed up the delivery of values and increase the efficiency of each employee. We also introduced automation tools for frequent operational tasks, which reduced management costs and did not lead to an increase in staff. Thus, due to automation tools, the operational load was reduced", - said Stanislav Druzhinin, head of the operation department of UGORIA.

 

"We heartily congratulate our colleagues from UGORIA on the completion of the Service Desk Ecosystem project, which is extremely interesting from the point of view of functionality and, equally important, provided with high economic efficiency, as well as with a well-deserved award and recognition of colleagues in the shop. OMNINET highly appreciates the opportunity to ensure the growth of the maturity of UGORIA's business processes thanks to the OMNITRACKER platform, which has harmoniously become an important component of the Ecosystem, affecting all the main divisions of the company. The project once again demonstrated the versatility of the OMNITRACKER software solution for both IT and Business, and we are confident that the customer has all the necessary tools to implement further plans for the development of the system", - said Michael Dobner, CEO of OMNINET Russia and CIS.

 

In the short and medium term, UGORIA plans to implement automation of accounting and management of configuration units, minimizing the need for manual input and control of equipment, as well as the introduction of dynamic management of a pool of licenses, channels, server and network equipment, personal computers, including using the extensive capabilities of the OMNITRACKER platform and its integration with discovery systems. The company also plans to further improve the catalog of services and self-service tools.

 

About AO UGORIA Insurance Company

AO UGORIA Insurance Company was founded in 1997. UGORIA is a universal insurance company providing a wide range of insurance services. The company operates in 23 types of insurance and reinsurance (using 50 different rules). UGORIA pays special attention to the digitalization of insurance services and is actively developing online insurance. At the end of 2020, the Company ranks 17th in the overall ranking of Russian insurers, is included in the TOP-10 in OSAGO, and in the TOP-10 among the largest insurers in terms of Casco.

 

About OMNINET

OMNINET is a leading European supplier of software solutions for business process automation in Russia and the CIS. OMNINET offers a comprehensive portfolio of solutions and services for all areas of business based on its own OMNITRACKER software product designed to automate business processes of service organizations and departments based on ITIL recommendations: IT services, Shared service centers, call centers, customer departments, project offices and others.

OMNINET received the status of "Champion" of the Service Desk solutions market in the annual expert ratings "Vendor Landscape: Enterprise Service Desk Software" by the international agency Info-Tech Research Group in 2017 and 2019. The OMNITRACKER system, a software solution from OMNINET, received the award "Best Overall Value” among the products of the leading manufacturers of the Service Desk market.

Customers: OMK-IT, T Plus, Alliance Insurance Company, Lenta, Sportmaster, Duracell, Moscow Exchange, Yum! (KFC, Pizza Hut), ROLF, AlfaStrakhovanie, Renaissance Insurance, GSK Yugoria, Bank Saint Petersburg, Lenenergo, Kazakhmys Corporation and KAZ Minerals (Kazakhstan) and many others.

 

Tuesday, 17 October 2017

OMNITRACKER Implementation in SOCAR Energy Georgia

Mr. Farid Zeynalov, Head of IT Service of SOCAR Energy Georgia:
“Since the middle of 2016, we have changed the strategy for the development of the IT service in the SOCAR holding. To implement the chosen strategy "IT as a service", a software tool was needed to regulate the relationship between the IT service and the Holding companies.
For a long time, Microsoft System Center Operations Manager was used in our organization. The version of the system was obsolete, cumbersome and did not meet our requirements. In addition, the support of the system became more complicated, and the development of new functionality became impractical.
We needed a new, flexible system, with a low cost of ownership. The choice was based on OMNITRACKER. The system was flexible, simple, at the same time it had the granular adjustment capabilities, if the expanded functionality was needed.
In a short period, we have implemented processes that are closer to users of services, such as the catalogue of services, asset management and incidents. Then we moved on to IT-oriented processes, such as problem and change management.
The introduction of OMNITRACKER as a tool for regulating IT processes increased the degree of user loyalty to the IT service, and also improved the interaction within the IT service itself.”

Thursday, 20 April 2017

OMNINET puts forward OMNITRACKER CleverENGINE Solution through its Partner Channel


Cleverics, Russian leader in IT Management consulting and education, and OMNINET Russia and CIS, Russian branch of leading European supplier of business processes automation software, signed the agreement to include OMNITRACKER CleverENGINE into OMNINET product portfolio. OMNITRACKER CleverENGINE, a software solution developed by Russian specialists at Cleverics, has been successfully deployed in Russia and CIS countries since 2010. From now on, it will be integrated into the list of the existing applications available for the deployment with OMNITRACKER platform in Russia, CIS and EU. 



OMNITRACKER CleverENGINE comprises the best practices of Enterprise Service Management. It provides a client with a comprehensive view on what is going on in both IT and business divisions: resources, applications, incidents, labor costs, etc. This gives the opportunity to implement a unified management center (business services center), comprising all the key data about organization’s service processes. So it becomes possible to monitor all the resources and customer service level in the spheres like IT services, human resource management, administration, finance, document flow, etc.

Due to its rich functionality, OMNITRACKER CleverENGINE can be deployed in a shortest possible time without considerable adjustment of the embedded functions. The advanced service portal of OMNITRACKER CleverENGINE provides an opportunity of the fruitful collaboration between the service supplier, managers and end-users, who are not engaged in the IT. With the help of the process design function it’s easy to depict business-requirement handling order and indicate all the necessary interrelations and specific details of each handling stage, even without programming experience.

OMNITRACKER is a comprehensive platform for business-processes automation that gives opportunity of applications adjustment according to the requirement of the customer. With OMNITRACKER CleverENGINE deployment, a client receives all the advantages of the platform and can be sure that the releases will be compatible with the new versions of OMNITRACKER. This helps to keep the TCO (Total Cost of Ownership) low and manageable.

OMNITRACKER CleverENGINE software is already deployed and successfully operated in more than 20 companies in Russia and CIS, including VTB Insurance, S7 Airlines, SOGAZ, Allianz, Lenta, Katren, KFC, Optima Services. There are more than 50 000 end-users working with this application. The case of VTB 24 is now the largest deployment project of OMNITRACKER CleverENGINE in Russia and CIS, where the system supports about 2000 simultaneous users in 72 regions of Russia.

«We started the development of CleverENGINE back in 2009. Now the product has reached its maturity, and helps many companies to run and control their service management processes. We are proud that our product was highly ranked by OMNINET and included in the vendor’s standard price-list. We see this as a great opportunity to share our expertise in process management in both IT and non-IT areas with OMNINET’s partners and customers», - says Dmitriy Isaychenko, executive partner of Cleverics.

"We appreciate and respect the experience and reputation of our partnerCleverics on the Russian market. We are confident that the inclusion of the OMNITRACKER CleverENGINE solution in the OMNINET portfolio is the right and timely strategic decision both for the development and strengthening of our long-term productive cooperation, as well as for the successful expansion of new markets, and a significant expansion of the regional presence in Russia and the CIS", - commented Michael Dobner, CEO of OMNINET Russia and CIS.


About OMNINET
OMNINET (omnitracker.com) is leading supplier of software solutions in Russia and CIS for business processes automation, including IT services, based on the recommendations of ITIL. Founded in 1993 in Germany, the company has offices in Vienna, Brussels, The Hague, Bern and Moscow. Since 2008, OMNINET has been actively expanding into Russia and CIS (Ukraine, Kazakhstan, Azerbaijan).

The OMNINET’s subsidiary in Russia was opened in 2010. OMNINET’s customer list in Russia and CIS includes: VTB24, ОМК-IT, Insurance company “Alliance”, Moscow Exchange, BFA Bank, Yum! (KFC, Pizza Hut), Rolf, AutoSpecCenter, AlfaStrahovanie, Bank Saint Petersburg, Sportmaster, Lenenergo, Azercell Telecom, Bank Standard (Azerbaijan), Kazakhmys Corporation (Kazakhstan) etc. OMNINET also collaborates with a number of leading local system integrators, including: Cleverics, Digital Design, ICL Services, Softline, LANIT, CROC, Optima Services, Omni Way UA, Inline Group West. In the international market, OMNITRACKER customers are: Siemens, Sparkassen Bank, Epson Europe, Union Investment, Deutsche Telekom, T-Systems, Mercedes-Benz, Kabel BW, Trend Micro and many others.

OMNINET has been awarded the status the Champion of the Service Desk vendors market by the experts of international agency Info-Tech Research Group in the annual rank «Vendor Landscape: Enterprise Service Desk Software» in 2014 and 2017. OMNITRACKER system has received the award «Best Overall Value» among solutions of major vendors in the market in these two years.

About OMNITRACKER
OMNITRACKER (omnitracker.com, omnitracker365.com) is a software solution for business processes automation that is also applicable to a wide range of service organizations: IT services, call centers, customer relations, project offices and other business units. The solution can be implemented easily and cost-effectively, and adapted to the customer’s tasks and goals; it allows integration of processes and data, and offers virtually infinite opportunities for enhancing functionality.

About Cleverics
Cleverics (www.cleverics.ru, cleverengine.info) — is a team of IT Management experts. The work of our clients is more effective, fruitful and secure due to ITIL, ITSM, COBIT and PRINCE2. We are training, consulting and supporting IT managers, as well as automating the work of IT Divisions. We are always ready to share our knowledge and expertise in our books, articles, blogs and webinars.

Cleverics is the author and manager of the portal Real ITSM (www.RealITSM.ru)

Tuesday, 11 April 2017

OMNINET renewed Champion status


OMNINET - leading European vendor of service solutions for business-processes automation – followed up success and has been again awarded the status the Champion of the Service Desk vendors market by the experts of international agency Info-Tech Research Group in the annual rank «Vendor Landscape: Enterprise Service Desk Software, 2017»*


OMNITRACKER system — the OMNINET’s programming solution — has also received the award «Best Overall Value» among solutions of major Service Desk vendors in the market.

OMNINET has come in Info-Tech researchers’ view in 2012 and was instantly acknowledged as one of industry’s Innovators. In the first two years OMNINET was placed in this group, and in 2014 the company moved to the Champions category, and in 2017 OMNINET consolidated its success by re-occupying a strong Champion position in this category.






On a relative basis, in 2017, just like in 2014, OMNINET maintained the highest Info-Tech Value Score™ of the vendor group. Vendors were indexed against OMNINET’s performance to provide a complete, relative view of their product offerings.

We are very proud that OMNITRACKER has been receiving a stable appreciation and international acknowledgment by an independent expert community for several years. We continue investing efforts into maintaining and improving our product and thoroughly analyze market needs, and we strive to apply innovative approaches to the functionality and development of the platform. There are challenging and exciting goals to achieve, which, I’m sure, will enable us to enhance our positions in the future, — CEO of OMNINET Russia and CIS, Michael Dobner commented on the award.

Info-Tech Research Group is the world’s leading IT research and advisory company with offices in Toronto and London, Ontario, is the world’s fastest growing IT research and advisory firm, serving over 30,000 IT professionals. The company develops actionable ‘how to’ solutions to IT challenges, helping its members develop core processes and execute on projects with greater success.

The study dedicated to look into the Service Desk market landscape is the company’s annual initiative aimed to get a full picture on leading Service Desk vendors along with an independent evaluation of IT solutions available on the market. The Value Score indexes each vendor’s product offering and business strength relative to its price point. The value means vendors that score high offer more bang-for-the-buck (e.g. features, usability, stability, etc.) than the average vendor, while the inverse is true for those that score lower.


Thursday, 9 June 2016

ICL Services and OMNINET became strategic partners


The companies ICL Services and OMNINET Russia and CIS - Russian division of the leading European vendor of service solutions for business-processes automation - entered into a long-term partnership agreement. New level of relations will allow the companies to expand the field of business development significantly through the implementation of joint large-scale ITSM projects.

"Within the framework of the partnership development, we plan to co-promote OMNITRACKER for customers in Tatarstan, other Russian regions, and foreign customers, - says Executive Director of ICL Services Ruslan Vagizov. - In addition, the partnership with OMNINET will enable ICL Services to develop their own solution based on OMNITRACKER for our customers and integrate it with other applications and ITSM solutions on terms of favorable financial and technical cooperation”.

Intelligent software solution OMNITRACKER developed by the company OMNINET, is the best option for the business processes automation for companies from various industries, including the processes of service organizations. «ICL ITSM powered by OMNITRACKER» is solution in ICL Services portfolio that is provided under SaaS-services Service Desk model. It is flexible, fast and modern software product designed for large business companies. As part of the partnership, the partners plan to develop new solutions based on cloud infrastructure and software ICL Services OMNITRACKER product in the short term.

"Development of regional network is one of the priority tasks for OMNINET. We value and respect the experience and reputation of the ICL Services on the market of Tatarstan and Russia generally. We are confident that partnership is right and well-timed strategic decision, and look forward to the successful implementation of joint projects", - commented Michael Dobner, CEO of OMNINET Russia and CIS.

About OMNINET
OMNINET (www.omninet.ru) is a leading supplier of software solutions in Russia and CIS for automating IT services based on the recommendations of ITIL. Founded in 1993 in Germany, the company has offices in Vienna, Brussels, The Hague, Bern and Moscow. Since 2008, OMNINET has been actively expanding into Russia and CIS (Ukraine, Kazakhstan, Azerbaijan). The OMNINET’s subsidiary in Russia was opened in 2010. OMNINET’s customer list in Russia and CIS includes: VTB24, ОМК, Svyaznoy, Insurance company “Alliance”, Moscow Exchange, BFA Bank, Pony Express, Yum! (KFC, Pizza Hut), DaSreda, Rolf, AutoSpecCenter, World Class, AlfaStrahovanie, Bank Saint Petersburg, Sportmaster, Lenenergo, Azercell Telecom, Bank Standard (Azerbaijan), Kazakhmys Corporation (Kazakhstan)etc. OMNINET also collaborates with a number of leading local system integrators, including: Cleverics, Digital Design, ICL Services, Softline, LANIT, CROC, Optima Services, Omni Way UA, Inline Group West. In the international market, OMNITRACKER customers are: Siemens, Sparkassen Bank, Epson Europe, Union Investment, Deutsche Telekom, T-Systems, Mercedes-Benz, Kabel BW, Trend Micro and many others.

OMNINET has been awarded the status the Champion of the Service Desk vendors market by the experts of international agency Info-Tech Research Group in the annual rank «Vendor Landscape: Enterprise Service Desk Software, 2014». OMNITRACKER system has received the award «Best Overall Value» among solutions of major vendors in the market.

About OMNITRACKER
OMNITRACKER (ru.omnitracker.com, omnitracker365.com) is a software solution for business processes automation that is also applicable to a wide range of service organizations: IT services, call centers, customer relations, project offices and other business units. The solution can be implemented easily and cost-effectively, and adapted to the customer’s tasks and goals; it allows integration of processes and data, and offers virtually infinite opportunities for enhancing functionality. OMNITRACKER is easy to implement, administer, and use.

ICL Services (http://icl-services.com/) – pioneers of professional IT outsourcing in Russia, included into the top 10 largest suppliers of IT support services in Russia. The company operates in the international market since 2006. ICL Services Service Portfolio is structured in the following areas: services (consulting, development, implementation and maintenance of applications, support IT infrastructure), and solutions (in finance, energy and engineering, logistics and retail sectors).

Wednesday, 1 June 2016

OMNITRACKER propels Trading House Intertorg to the next level

OMNINET Russia and CIS - Russian division of the leading European vendor of service solutions for business-processes automation - announces the successful completion of the project on creation of a centralized ITSM process management IT-service (incidents, requests, and tasks) in Trading House Intertorg powered by OMNITRACKER.
More than 400 shops in Intertorg of retail chains like 7Ya, SPAR, and IdeYA will be served by a unified center of incidents, requests and tasks management. The project was implemented based on software OMNITRACKER ITSM Center, which, being flexible, scalable and high-performance solution designed for managing IT services (ITSM), has been proven successful in the market. The project implementation allowed Intertorg significantly improve the maintenance manageability of wide network of shops located in various regions of Russia, and, at the same time, to optimize the costs associated with this maintenance.
Powerful capabilities to adapt the system to the needs of the company, its full integration into the IT environment, and the inclusion to the unified center of third-parties service organizations opened up new opportunities to IT-department of Intertorg of improving the quality of services provided. The company plans to expand the project to the level of a single service management system for all service departments.
-                     Active changes in the company in connection with the opening of new sales points and expanding geographical presence of the retail chains demanded IT-services to act appropriately to ensure efficient customer support mechanisms. As a result, we have decided to develop and formalize the common rules for the processing of user requests and to create a single automated IT-service management system integrated in the business processes of the company. Now we have passed the first stage connected to the automation of the incident management process and tasks management based on OMNITRACKER software, and I can say with confidence that the results fully conform to our expectations. The further plans are to develop the system both in terms of increasing the coverage of IT service management processes, as well as the transfer of other service units to work in a Shared service centre, - says Gary Hodakov, Director of Information Technology Services, Trading House Intertorg.
 Michael Dobner, CEO of OMNINET Russia and CIS: "Such an important project in the Russian market for OMNINET is an indicator of the reliability and security of OMNITRACKER software. Undoubtedly, management of IT-service is the most important component of a large company infrastructure and an indispensable tool for effective business. Our product OMNITRACKER allows Trading House Intertorg to expand the project to the level of the Shared service centre without significant financial investments, as well as providing full, accurate information and maximizing its use to meet the growing demands of mature processes in all service units. "
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About OMNINET
OMNINET (www.omninet.ru) is a leading supplier of software solutions in Russia and CIS for automating IT services based on the recommendations of ITIL. Founded in 1993 in Germany, the company has offices in Vienna, Brussels, The Hague, Bern and Moscow.  Since 2008, OMNINET has been actively expanding into Russia and CIS (Ukraine, Kazakhstan, Azerbaijan).
The OMNINET’s subsidiary in Russia was opened in 2010. OMNINET’s customer list in Russia and CIS includes: VTB24, ОМК, Svyaznoy, Insurance company “Alliance”, Moscow Exchange, BFA Bank, Pony Express, Yum! (KFC, Pizza Hut), DaSreda, Rolf, AutoSpecCenter, World Class, AlfaStrahovanie, Bank Saint Petersburg, Sportmaster, Lenenergo, Azercell Telecom, Bank Standard (Azerbaijan), Kazakhmys Corporation (Kazakhstan)etc. OMNINET also collaborates with a number of leading local system integrators, including: Cleverics, Digital Design, ICL Services, Softline, LANIT, CROC, Optima Services, Omni Way UA, Inline Group West. In the international market, OMNITRACKER customers are: Siemens, Sparkassen Bank, Epson Europe, Union Investment, Deutsche Telekom, T-Systems, Mercedes-Benz, Kabel BW, Trend Micro and many others.
OMNINET has been awarded the status the Champion of the Service Desk vendors market by the experts of international agency Info-Tech Research Group in the annual rank «Vendor Landscape: Enterprise Service Desk Software, 2014». OMNITRACKER system has received the award «Best Overall Value» among solutions of major vendors in the market.

About OMNITRACKER
OMNITRACKER (ru.omnitracker.com, omnitracker365.com) is a software solution for business processes automation that is also applicable to a wide range of service organizations: IT services, call centers, customer relations, project offices and other business units. The solution can be implemented easily and cost-effectively, and adapted to the customer’s tasks and goals; it allows integration of processes and data, and offers virtually infinite opportunities for enhancing functionality. OMNITRACKER is easy to implement, administer, and use.

Trading House Intertorg (www.7-ya.ru) – Russian retailer company, one of the fastest growing companies in the FMCG sector. Includes more than 400 retail chain stores - 7YA, SPAR and IdeYA.

Monday, 10 August 2015

OMNINET’s named Champion

OMNINET - leading European vendor of service solutions for business-processes automation - has been awarded the status the Champion of the Service Desk vendors market by the experts of international agency Info-Tech Research Group in the annual rank[1] «Vendor Landscape: Enterprise Service Desk Software, 2014». OMNITRACKER system — the OMNINET’s programming solution — has received the award «Best Overall Value» among solutions of major vendors in the market.


OMNINET has come in Info-Tech researchers’ view in 2012 and was instantly acknowledged as one of industry’s Innovators. In the first two years OMNINET was placed in this group, and in 2014 the company moved to the Champions category. On a relative basis, OMNINET maintained the highest Info-Tech Value Score™ of the vendor group. Vendors were indexed against OMNINET’s performance to provide a complete, relative view of their product offerings.

Info-Tech Research Group is the world’s leading IT research and advisory firm. The study dedicated to look into the Service Desk market landscape[1] is the company’s annual initiative aimed to get a full picture on leading Service Desk vendors along with an independent evaluation of IT solutions available on the market.  The Value Score indexes each vendor’s product offering and business strength relative to its price point. The value means vendors that score high offer more bang-for-the-buck (e.g. features, usability, stability, etc.) than the average vendor, while the inverse is true for those that score lower.
— We are very pleased that OMNITRACKER has received such a significant award like Best Overall Value by Info Tech. We spend a lot of time maintaining and improving our product. We closely analyze the feedback from our partners and clients. That gives us o lot of information for the future work. At the moment we still have challenging and exciting goals to achieve, we plan to go extra mile. — CEO OMNINET Group Dr. Joachim Lenzer commented on the award.
We are very pleased that OMNITRACKER has received international acknowledgment by an independent expert community. We put a lot of effort into maintaining and improving our product and thoroughly analyze the feedback from our partners. We do not plan to rest on the laurels. We still have challenging and exciting goals to achieve, which, I’m sure, will enable us to enhance our positions in the future, OMNINET CEO Michael Dobner commented on the award.
OMNINET set up a subsidiary in Russia 5 years ago. Since then, more than 100 companies have implemented OMNITRACKER, most of them are large- and medium-sized businesses representing a variety of industry. OMNINET company’s partner network comprises largest IT integrators from Russia and CIS.

We are not surprised and we are glad that OMNITRACKER received the award «Best Overall Value». The OMNINET team offers a user-friendly and easy to implement tool which comes with reliable support services. OMNINET pay a lot of attention to the analysis of customer feedback, and constantly improve their product. No wonder that they are striving to be trailblazers when it comes to offering new features in response to the topical market demands. We congratulate OMNINET and we believe that it was the right decision to choose this product — commented Svetlana Agapova, the Head of Insurance and IT Support of VTB Insurance, strategic customer of OMNINET.

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About OMNINET
OMNINET (www.omninet.ru) is a leading supplier of software solutions in Russia and CIS for automating IT services based on the recommendations of ITIL. Founded in 1993 in Germany, the company has offices in Vienna, Brussels, The Hague, Bern and Moscow.  Since 2008, OMNINET has been actively expanding into Russia and CIS (Ukraine, Kazakhstan, Azerbaijan). The OMNINET’s subsidiary in Russia was opened in 2010. OMNINET’s customer list in Russia and CIS includes: VTB24, ОМК, Svyaznoy, Insurance company “Alliance”, Moscow Exchange, BFA Bank, Pony Express, Yum! (KFC, Pizza Hut), DaSreda, Rolf, AutoSpecCenter, World Class, AlfaStrahovanie, Bank Saint Petersburg, Sportmaster, Lenenergo, Azercell Telecom, Bank Standard (Azerbaijan), Kazakhmys Corporation (Kazakhstan)etc. OMNINET also partners with a number of leading local system integrators, including: Digital Design, Cleverics, OmniWay, Softline, LANIT, CROC, Optima Services, Inline Group. In the international market, OMNITRACKER customers are: Siemens, Sparkassen Bank, Epson Europe, Union Investment, Deutsche Telekom, T-Systems, Mercedes-Benz, Kabel BW, Trend Micro and many others.

About OMNITRACKER
OMNITRACKER (ru.omnitracker.com) is a software solution for business processes automation which is also applicable to a wide range of service organizations: IT services, call centers, customer relations, project offices and other business units. The solution can be implemented easily and cost-effectively, and adapted to the customer’s tasks and goals; it allows integration of processes and data, and offers virtually infinite opportunities for enhancing functionality. OMNITRACKER is easy to implement, administer, and use.

About InfoTech Research Group
Info-Tech Research Group (www.infotech.com) – Info-Tech Research Group, with offices in Toronto and London, Ontario, is the world’s fastest growing IT research and advisory firm, serving over 30,000 IT professionals. The company develops actionable ‘how to’ solutions to IT challenges, helping its members develop core processes and execute on projects with greater success.




[1] Vendor Landscape: Enterprise Service Desk Software, 2014 http://www.infotech.com/research/ss/vendor-landscape-enterprise-service-desk-software