OMNINET and OmniWay Draw up the Results a Three-year Cooperation

The Russian division of OMNINET, the leading European software solutions provider for IT services automation, and the consulting company OmniWay celebrate the triennial of their partnership. During this time more than 100 projects were completed based on the OMNITRACKER product, the universal platform, designed for the automation of different business processes.

OmniWay became one of the first OMNINET partners to achieve the status of Project Partner. It means that OmniWay can delegate the use right, implement, conduct trainings and provide a technical support for OMNITRACKER.

OmniWay is the leader in implementation of solutions based on the OMNITRACKER platform in Russia and CIS. In cooperation with OMNINET the company performed more than 100 projects for 35 customers, among which are AlfaStrakhovanie, Lenenergo, Sportmaster, Yandex.Money, ROLF Group, MICEX, RDK, Bank Forum, VTB Ukraine, UPC. Some significant projects are: the first migration in the CIS from the HP OV Service Desk to the OMNITRACKER for the AlfaStrakhovanie company, the first optimization of access control with the help of the OMNITRACKER platform for Yandex.Money, the first implementation of OMNITRACKER in the energy sector for Lenenergo, and the comprehensive usage of the OMNITRACKER platform not only for the automation of IT services, but also for the optimization of business processes for the Bank Forum.

OmniWay also conducts public and in-company trainings for the OMNITRACKER platform usage in Russia and Ukraine. Over the last three years OmniWay conducted about 60 public trainings, which were visited by more than 300 professionals from different companies.

"All our projects, completed during these three years, differ in size, tasks, industries, business types and business processes patterns. An evident proof of the quality, flexibility and power of the OMNITRACKER platform, designed by our partner, is that all of these projects were successful. We are absolutely satisfied with these results of our cooperation and are not going to stop − we have further plans to develop cooperation further, but we'd better tell you about the results», says Ilya Savichev, CEO of OmniWay.

"We highly appreciate the significant role of OmniWay in the development of our business in Russia and CIS. OmniWay employees are highly professional in ITSM-consulting − in designing management processes, the implementation of information systems and integration, the development of analytical reporting, and also in specific trainings. It is due to such experts that the OMNITRACKER platform features are revealed," says Michael Dobner, CEO of OMNINET Russia and CIS. "Moreover the OmniWay employees created a special application called SUNDUK on the basis of OMNITRACKER. This application will help our companies to open up new markets. For example we plan to strengthen our positions in the different business spheres in Russia and CIS, as well as to expand our work in Ukraine."

About the Companies

OMNINET (www.omninet.ru) is a Russian subsidiary of the leading provider of software solutions for automated IT services based on the recommendations of ITIL in Europe. The company was founded in 1993 in Germany; it has offices in Vienna, Brussels, the Hague and Bern. Since 2007, OMNINET has been actively developing its business in Russia and CIS countries. OMNINET customers include Siemens, Union Investment, Deutsche Telekom, T-Systems, Mercedes-Benz, MICEX, ROLF Group, AvtoSpetsCentre Group of Companies, Yandex.Money, Bank Saint-Petersburg, and Sportmaster.

OMNITRACKER is a professional management system for technical support and other services. OMNITRACKER is useful in different areas; it can be adapted to the customer's requirements and business processes quickly, easily and cost-effectively. The strategy of OMNITRACKER focuses on understanding and optimizing systems and corresponding business processes.

OmniWay (www.omniway.ru) is a consulting company, specializing in design, automation and implementation of different business processes. The company's offices are located in Moscow and Kiev. The main area of business interest is ITSM-consulting. OmniWay consultants have ITIL Expert, IT Service Manager, and ISO 20000 Manager certificates and have extensive experience in projects aimed at improving the quality of information technology management. Among OmniWay customers are financial institutions, energy, retail, industrial and telecommunications companies and government agencies.