ITSM-system migration project of VTB24 – early results

On the 26th of November at the “Yaponskiy Dom” Business Center, Moscow from 9:30 untill 14:00,  a meeting of professionals involved in the VTB24 project of ITSM automation system migration from HP Open View Service Desk for OMNITRACKER – software created by OMNINET will take place. The project was fulfilled a year and a half ago, ITSM-system migration was accomplished by means of company Cleverics.

This event is called “Case: migration of ITSM-system in VTB24”, and it is devoted to the project which can be described as both rare and outstanding due to the numerous factors, accompanying the general tasks.

One of such factors is the migration scope - the automation system of VTB24 is currently used across the territory of 700 subdivisions of VTB24, spread all over Russia; it supports  the interaction between 1.2 thousand of specialists and 30,000 end users, processing over 5 000 requests on daily basis. The system contains more than 60,000 configuration units in CMDB with connections.

The process of migration was performed within an unusually short period of time – it took seven calendar months including the period of experimental-industrial exploitation.  Another remarkable feature of the project is that the project team consisted of three specialists only. The ITSM-system switching for the new platform was done within one night at the circumstance of 24x7 functioning mode. 

VTB24 project is also notable in terms of depth of process developmental work and instrument customization.  VTB24 sustainably and systematically widens the area of process management.  The specialists of VTB24 have done a great job having dramatically changed configuration of functioning at that time software, HP Service Desk 4,5. Currently the ITSM-system includes incident management, configurations management and CMDB, the jobs on organization of the IT-service level management are almost completed. During the period of time which has passed since the moment of project completion some certain updates and modifications were made and some precious experience of the new system exploitation was gained. Furthermore it led to the start of the other dependent projects aimed at VTB24 processes migration from BMC Remedy and LANDesk Service Desk for the unified automation system based on OMNITRACKER

The event will include several informal reports made by the specialists of Cleverics, OMNINET and VTB24 in terms of application of OMNITRACKER in migration projects. There will be considered peculiarities of projects for migration for OMNITRACKER from other ITSM-platforms. The specialists will share their practical experience of cooperation with companies like VTB24 – large enterprises having complicated internal and geographical infrastructure.

The speakers of the event are the professionals involved in the project -  the leading specialists and managers: Evgeniy Shilov, consulting director deputy (Cleverics); Oleg Kvashnin, the head of customer support management and monitoring (VTB24); OMNITRACKER competence center manager, Maria Alekhina (Cleverics),  the General Manager OMNINET Russia and CIS, Michael Dobner.

A considerable part of the event will be intended for the interaction between the speakers and the listeners, who can ask any questions in terms of the topics discussed.

The event is open for visitors; everyone who fulfills the registration form given on the Cleverics internet-site can attend the meeting. The program of the event is also represented on the site of Cleverics. In case if the quantity of potential visitors exceeds the capacity of the venue priority will be given to those who have registered earlier than the others and to the representatives of companies which are neither vendors, nor consultants, nor integrators.

Bank VTB24 (ZAO) (www.vtb24.ru) – one of the top-players on the Russian market of banking services. It is ranked 5-th on the Russian Banking rating in terms of pure income amount regarding the official results of July 2013. The bank is included into the international financial group VTB and its main specialty is physical bodies, individual enterprises and small-scale businesses services. Its business network includes more than 700 offices in 69 country regions. Among the offered banking services are such options as bank card issuing, mortgage and consumer crediting, auto-crediting and distance account management services, credit cards with conventional period, deposit account management, safe cells services, money transfers.

Cleverics (www.cleverics.ru) is a company that helps to implement and use Information technology with a high effect and proper risk control. The main areas of activity: building and optimization of IT processes, assessment and audit of IT management, ITSM processes automation and training for IT managers.

OMNINET Russia and CIS (www.omninet.ru) is a Russian subsidiary of the leading provider of software solutions for automated IT services based on the recommendations of ITIL in Europe. The company was founded in 1993 in Germany; it has offices in Vienna, Brussels, the Hague and Bern. Since 2007, OMNINET has been actively developing its business in Russia and CIS countries. OMNINET customers include Siemens, Union Investment, Deutsche Telekom, T-Systems, Mercedes-Benz, MICEX, ROLF Group, AvtoSpetsCentreGroup of Companies, Yandex.Money, Bank Saint-Petersburg, Sportmaster, Lenenergo, FOZZY Group, VTB Ukraine, MTI, and Prominvestbank.