Friday, 5 September 2014

Migration for OMNITRACKER enhances the quality of IT-resource management in Optima Services (Optima Group)

Optima Services (Optima Group) has finalized the new project on migration for the new IT-solution CleverENGINE, based on OMNITRACKER platform, created by the German specialists of OMNINET. The result of the project could be stated as a new opportunity allowing increase of speed and quality of the customers’ requests completion. The new system automatically allows the Optima Services specialists to insert any necessary changes in accordance with the current demands.

«The Optima Group specialization lies in a complex solution for the various customers’ tasks starting from the moment of defining the solution and choice up to the integration and technical support, - says the head of the Board of Group Directors Andrey Shandalov. -  One of our divisions, Optima Services, offers the range of services and solutions in the area of IT-management and exploitation as well as in IT-outsourcing.  We do everything possible in order to decrease customers’ expenses and enhance the effectiveness of their business-processes. Migration for OMNITRACKER-based Clever ENGINE system allows implementation of all the necessary functional within the shortest possible time». 
Before making the final decision about the new product choice the Optima Services specialists performed  thorough research as well as comparing all the key automation systems introduced by the major providers represented on the Russian market. The new platform in the first term was supposed to automate the processes of Requests and Configuration Management and at the same time the transfer processes had to be completed within the shortest period of time.
The project on implementation of the technical solution CleverENGINE, based on OMNITRACKER platform was split into 4 stages. The first stage - audit and process optimization took three months, the following stage of the system tuning lasted the same amount of time, the third stage entirely devoted to the pilot exploitation was completed within a month. The fourth finalizing stage was the shortest one, it was entirely geared around  duplication. Thus the overall period from the beginning of the activities until the first registered request in the industrial environment took about six months.
Currently the new software is employed at:
·           The first line of customers’ support in 24/7 schedule, the day-shift involves 4 employees;
·           The second and the third support lines (~60 groups);
·           Contractors’ employees;
·           Customers’ employees (~12 000 people);

At present the Optima Services specialists can already confirm the positive changes as the result of the implementation of the new software.  The speed of reports preparation has increased; the processes have become more manageable. At the same time the efforts and expenses of the company were the least possible – this project was implemented without any external consulting, employing exceptionally the company’s internal sources.   External expenses were limited by the license and equipment purchase as well as by support. The new solution allows organization of the IT-support for the new customers within the shortest possible period, it also allows providing transparent integration of ServiceDesk OptimaServices system and its’ customers.  These features will support the further Optima Services plans on widening the customer and service range.
«This new project has served as another proof of the fact that really effective solutions can and have to be easy in management and simple in administration. We are familiar with Optima Group as with a large technological holding with a serious number of customers in fuel and energy complex, retail and large industrial areas. The significant experience of the Group in the field of IT-outsourcing and the further plans for development give us the reason to hope for the expansion of our future co-operation» -  says Michael Dobner, генеральный CEO OMNINET Russia and CIS.

OMNINET ( is a Russian subsidiary of the leading provider of software solutions for automated IT services based on the recommendations of ITIL in Europe. The company was founded in 1993 in Germany; it has offices in Vienna, Brussels, the Hague and Bern. Since 2007, OMNINET has been actively developing its business in Russia and CIS countries. OMNINET customers include Siemens, Union Investment, Deutsche Telekom, T-Systems, Mercedes-Benz, MICEX, ROLF Group, AvtoSpetsCentreGroup of Companies, Yandex.Money, Bank Saint-Petersburg, Sportmaster, Lenenergo, FOZZY Group, VTB Ukraine, MTI, and Prominvestbank, Delovaya Sreda, Rosevrobank.

Optima Group  ( – one of the largest technological holdings of Russia, provides the full range of complex IT-solutions and services for major sectors of Russian economy as well as the engineering services for power and transport sectors.
The company has  been present on the market since 1990, also specializing in management consulting services and implementation of informational systems. The customers are offered various solutions developed by the leaders of the global IT-market as well as the company’s own engeneering solutions.  The company’s portfolio today consists of a big numner of the large-scale consulting projects in power industry, machinery construction, housing and communal services, metallury, defence industry, oil and mining industry. 
Optima Group has about 2000 professionals. The holding operates in all the territory of Russia having a chain of subsidiaries in more than 60 cities of the country. 


  1. Well this interesting concept. I like it. Thank you for posting it.

    simon barlow,
    IT Support Hertfordshire

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