There is an interesting issue arisen some time ago in terms of HP Software platform – HP OV SD.
Previously this product was widely implemented by numerous companies varying form middle-sized firms to big enterprises,
But lately the popularity and ratings of this product of HP has been sustainably decreasing, and, since nothing happens for no reason there are some serious preconditions for that too.
First of all, it’s absolutely obvious that the life circle of HP OV SD has come to an end, the technical support of the platform is no longer up-to-date which leads to numerous functional limitations, and the current software platform is simply unable to provide the maximum efficiency of IT service management. HPOVSD is not flexible enough to serve the growing needs of mature IT processes, ensuring extremely low control level of service departments.
The general need for well-manageable resource and service model allowing to build-up a functional IT infrastructure turns in this case into a vital solution which should be carefully searched for. And of course in this case the only applicable way of resolving the problem lies in migration. The fact of unavailability of any decent Support and Product Maintenance and high risk of further operations based on the old technologies make it even more crucial.
Here, when the decision for migration is finally and logically taken, another issue comes across – what is the best product to migrate for?
There are of course several solutions allowing more or less effective outcome but in the meantime there’s an outstanding product by means of which the possibility of obtaining the maximum level of process logic is more than achievable. Moreover this software solution will easily help to overcome any functional limitation with a modern and unique software technology.
This product is OMNITRACKER ITSM CENTER. (http://www.omnitracker.biz)
By means of migration for OMNITRACKER previously made investments will be partially kept, additionally to that - migration costs and efforts will be minimized as much as possible which in total will correspond with the expectations for an easily-manageable, cost- and time-efficient, flexible solution guaranteeing the total termination of any migration risk at low TCO.
Concluding all the features and terms and summarizing the facts leads us to a clear point which is the following: OMNITRACKER is a perfect toolkit for effective development of any business.
Those are not just plain words or suggestions, this if a clearly proven fact based on multiple success stories including the positive experience of such companies as MICEX, BMS Consulting, Prominvestbank and many others.
Here are just some of these stories of success:
Alfastrachovanie
Alfastrakhovanie (www.alfastrah.ru) is one of Russia´s biggest insurance companies. Due to the fast growth of the core business of the Alfastrakhovanie Group, new and stricter regulations were necessary in the area of information technology. In order to fulfill the new requirements when providing IT Services and to guarantee a qualitatively high level of interaction between company and IT departments in the companies, units and processes of the Department of Information Technology (DIT) were newly organized.
To support the interaction between IT-departments and Business Units, a comprehensive Service Level Management (SLM) with Service Level Agreements (SLA) was to be introduced.
An important part of the reorganization hereby was the replacement of HP OV Service Desk, which did not correspond with the new requirements of the Support processes regarding functionality.
The migration of HP Service Desk to OMNITRACKER was executed in several steps:
- Data migration
- Migration of the interface
- Migration of the Business Look
Results of the project were the following: the project was implemented completely, functionally and in-time by OMNINET. The project migration of HP OV Service Desk to OMNITRACKER was implemented within 40 days.
Through the migration of OMNITRACKER further advantages arose like the integrated documentation and visualization of processes (Workflows), Workflow states and that the responsibilities per state can be configured flexibly.
In addition, OMNITRACKER supports the execution of actions and offers flexible possibilities for object hierarchies (Master-Slave functionalities) as well as high-performance processing of incoming and outgoing Emails via freely definable processing rules.
ROLG GROUP – migration from - HPOVSD 4.5. to OMNITRACKER ITSM CENTER
For ROLF Group implementation of control over company’s IT assets was determined by the need to create an integrated IT structure and solve a number of tasks which affect Group business’s profitability. In particular, the primary task featured optimization in calculation of costs and consumption of IT services, collection and analysis of information, discrepancy in the data from asset and configuration management and improvement in significant labor intensity of comparative check.
“What makes IT-asset management successful is not mere automation, but clever application of cutting edge tools like OMNITRACKER to existing rules and procedures” – commented Artyom Pletnev, IT Operations Director, ROLF Group.
BTC - Migration from HP OV SD 4.5 to OMNITRACKER ITSM Center
BTC consulting company was established in 1995 in Germany when NETplus GmbH was founded.
On January 1, 2001, the BTC AG was formed from the merger of the three companies UMC, CCC and NETplus. These three companies had already been successfully established in the IT sector for years. The execution of common projects in the past resulted in the formation of a powerful large enterprise: the BTC Business Technology Consulting AG.
With round about 1.560 employees, the BTC AG offers consulting services from one source: not only nationwide, but also internationally. We are represented at locations in Oldenburg, Bad Homburg, Berlin, Bremen, Dortmund, Hamburg, Gutersloh, Leipzig, Mainz, Munich, Munster, Neckarsulm, Istanbul, Poznan, Tokyo and Zurich.
On January 1, 2001, the BTC AG was formed from the merger of the three companies UMC, CCC and NETplus. These three companies had already been successfully established in the IT sector for years. The execution of common projects in the past resulted in the formation of a powerful large enterprise: the BTC Business Technology Consulting AG.
With round about 1.560 employees, the BTC AG offers consulting services from one source: not only nationwide, but also internationally. We are represented at locations in Oldenburg, Bad Homburg, Berlin, Bremen, Dortmund, Hamburg, Gutersloh, Leipzig, Mainz, Munich, Munster, Neckarsulm, Istanbul, Poznan, Tokyo and Zurich.
The company now uses 600 concurrent User licenses of OMNITRACKER
Thus we can confidently confirm the statement that OMNITRACKER is a secured way to obtain the perfect software system, this fact is proven by our customers.
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