OMNINET enters the Kazakhstan market

PRESS RELEASE

02.02.2012

                OMNINET has been implementing its first project in Kazakhstan. The company’s strategic partner – IT Exploration Services – started the deployment of OMNITRACKER software product in X NET, a system integrator based in Karaganda.

Process automation will be implemented through OMNITRACKER software product based on ITSM Center v3. Experts from IT Exploration Services provided training course on platform administration which allowed ensuring that X NET team could take an active part in project works.

The choice made by X NET in favor of OMNITRACKER was determined by the need to create a harmonious structure of IT services, along with an efficient technical support of installed networks. Together with remote support system for OMNITRACKER, IT Service Management Center will enable valid remote diagnostics and troubleshooting, as in can instantly involve dedicated engineers, when necessary.  

Sergey Yakhontov, commercial director of X NET: “With conventional service plans, in case of troubles, server, network and computer systems must first be checked by the engineer on duty. And only after that a dedicated specialist is sent onsite to solve the problem. Such situation is unacceptable taking into account possible difficulties with initial diagnostics and enormous time expenditures on travel. Such approach cannot ensure acceptable quality and time rate, and we cannot afford jeopardizing the computer systems in such manner, because our customers’ business relies on them.  

To provide proper technical support of the computer systems installed, X NET decided to implement a system of registration and tracing queries based on OMNITRACKER platform from OMNINET. Together with remote support system for OMNITRACKER, IT Service Management Center will enable valid remote diagnostics and troubleshooting, as in can instantly involve dedicated engineers, when necessary. Implementation of OMNITRACKER will allow making the best use of certified engineers’ time and providing upscale support to our clients 24/7.”

Michael Dobner, OMNINET CEO in Russia and the CIS: “We are planning further expansion into Kazakhstan market. Our first project can definitely be considered a success. I am sure that OMNITRACKER will be appreciated and strongly sought for in the IT market of Kazakhstan. With our solid track record built up over many years in the CIS and a long list of partners, OMNINET is going to become the leader of our segment in the years to come.”

Being a simple, high performance and stable solution which can be easily customized to customers’ needs, OMNITRACKER platform is becoming increasingly popular in the CIS countries.

Deployment of OMNITRACKER IT Service Management Center in X NET is a milestone event for OMNINET, as it is the first and exemplary use of OMNITRACKER in Kazakhstan. OMNINET intends to take up leading positions in the software supply market of Kazakhstan – the largest IT market in Central Asia, which has grown by 32% in 2010, according to International Data Corporation. Analysts forecast, that in the next few years the market will continue rocketing.

OMNINET is actively expanding its business operations in Russia and the CIS countries. To date, alongside its regional partners OMNINET has carried out more than 50 successful deployments of OMNITRACKER and sold some 2000 competitor licenses.

Rapid development of state-of-the-art information technologies and services in Kazakhstan is what stipulates the need in a comprehensive automation system that would be suitable for handling any task. Based on a long experience in the international markets and wide capabilities of OMNITRACKER, OMNINET is going to expand into Kazakhstan.  

Information about the companies:

OMNINET (www.omninet.ru) — Russian branch of the leading supplier of ITL-based software solutions for automation of IT services in Europe. The company was founded in Germany in 1993 and currently has representation offices in Vienna, Brussels, Hague and Bern. In 2007 OMNINET started an active business expansion into Russia and the CIS countries. OMNINET customer list features such companies as Siemens, UnionInvestment, DeutscheTelekom, T-Systems, Mercedes-Benz, MICEX, ROLF, “AutoSpetsCenter” Group, Yandex.Money, Bank Saint Petersburg, Sportmaster.

OMNITRACKER – professional system for running tech support and other service units. OMNITRACKER can be used in different fields, and can be easily and cost-efficiently customized to customer needs and business processes. OMNITRACKER strategy is focused on understanding and optimization of systems and related business processes.

X NET (www.xnet.kz) — system integrator, which has implemented network and server solution based on CISCO, HP and APC equipment since 2006.

IT Exploration Services (www.itesa.kz)  —  consulting company founded in 2006. IT Exploration Services had a rebranding and started exploring key business areas in 2011: IT consulting (ITSM, ITIL, CobiT) and support of complex and critical IT solutions.