Settlement Depository Company CJSC implements OMNITRACKER

Settlement Depository Company CJSC (SDC CJSC) has completed implemetation OMNITRACKER platform for the automation of the customer’s business processes in interaction with clients.

The project for automating the business processes of SDC CJSC aims at reducing operational risks, increasing staff efficiency, and improving the quality and speed of customer services. During the first phase of the project, a number of important tasks were resolved, among which - the creation of a single customer database, elimination of losses or duplication of information, and acquisition of materials to analyze the efficiency of interaction with customers. During the second phase of the platform the implementation, clearing systems were completed – software that is directly associated with the main activity of SDC CJSC.

The implementation of the OMNITRACKER platform has significantly simplified the company employees’ access to data and documents; thus, the quality and speed of custom servicing has improved, as the number of operational errors by staff has greatly decreased.

When choosing a platform for implementation of the project, SDC CJSC specialists first analyzed information on the company-developer, such as reliability, warranty provided, product implementation terms, and quantity and quality of the implementations deployed in Russia and abroad. The main criteria in choosing a solution were capability of integration with the key business systems and internal accounting systems of the company, usability, implementation period, scalability and possible functional enhancement, and high reliability of data protection.

“In choosing a solution for the automation of business processes, we drew attention to the fact that the OMNITRACKER platform is the latest development based on modern architecture and technology that is integrable with all email clients. The platform is easy in setup and use, and the capabilities for functional enhancement of the system are almost unlimited. Further advantages include positive comments about OMNINET’s team and results of the platform implementation obtained directly from our business partners in Russia. That is why we have chosen OMNITRACKER,” said Viktoria Aleshina, Executive Director of SDC CJSC.

“Significant qualitative and quantitative performance indicators will be available after completing integration of the OMNITRACKER platform with the company’s core business systems. This will happen after the final testing of the second phase, when the business systems of ZAO SDC are finalized. Currently, it can be noted that our customer has the opportunity to provide simultaneous access to the necessary data and documents for a large number of employees, as well as significantly reduce labor costs for internal coordination and decision-making concerning standard business processes for customer servicing,” said Michael Dobner, CEO of OMNINET Russia and CIS. “In addition, during implementation of the platform in ZAO SDC, a part of the business processes was corrected and unified. The need for this was revealed at the stage of describing business processes in preparation for automation. As a result, the work that has been done will give our customer a competitive advantage.”

About Settlement Depository Company CJSC

Closed joint-stock company Settlement Depository Company (SDC CJSC) (http://www.sdco.ru/) is the only clearing organization that specializes in customer servicing on spot and forward transactions in organized trade markets, as well as a settlement depositary in the formal market for shares of Gazprom OJSC on the St. Petersburg Exchange.

SDC (CJSC) is an authorized clearing organization of SPIMEX CJSC. It has been providing clearing services in the market of real goods since September 2008, and has been the central contractor in the futures market since December 2010. More than 600 clearing participants have been accredited, including NK Rosneft, TNK-BP Holding, Gazprom Neft, LUKOIL-Rezervnefteprodukt, Surguteks, Tatneft, and RussNeft.

About OMNINET

OMNINET (www.omninet.ru) is a leading provider of software solutions for IT service automation based on the ITIL recommendations in Europe. The company was founded in 1993, in Germany, and has representative offices in Vienna, Brussels, the Hague and Bern. Since 2007, OMNINET has been actively developing business in Russia and CIS countries, and has been operating in Moscow since 2009. OMNINET’s European customers include Siemens, Union Investment, Deutsche Telekom, T-Systems, and Mercedes-Benz. In Russia and the CIS, customers include Alfa Insurance, Rolf, Bank St. Petersburg, Lenenergo, MICEX, Yandex.Money, Sportmaster, Forum Bank and SBSistem