ROLF Group chooses OMNITRACKER

ROLF Group automated its IT service management processes on the base of the OMNITRACKER platform by OMNINET. The automobile holding connected to OMNITRACKER all its retail autocenters, that is 30 showrooms in Moscow and St. Petersburg. The project aim was to automate the IT service catalogue to get the most transparent and clear service catalogue, that is provided to business users by IT. The project was made by OmniWay, a strong experienced partner of OMNINET inside Russia and CIS.

Due to this platform implementation the largest Russian diversified automobile company made the data of the equipment availability instant check to coincide with the accounting statistics up to 98%. It took about three months to complete the complete inventory before the OMNITRACKER platform implementation . This required a lot of resources and made the reporting transparency more difficult. Now everything is  automated and  weekly verified. It also takes significantly less time to search for information and  get reports on the movement on open accounts.

“We had to ensure full transparency of the IT equipment accounting  that was a very simple business task from the common sense view point, but was very labor-consuming regarding the large company. Thanks to the OMNITRACKER implementation each employee completely understands the dependencies between services and all their elements (equipment, programs, licenses, staff members), and has the possibility to get the necessary information almost instantly“ says Alexey Kropotkin, ROLF Group IT Operations Director. “As a result of this platform implementation our company could increase the efficiency of its operational processes.“

The customer notes the usability and customization, and affordable price as the OMNITRACKER advantages. Besides, the platform deployment does not take a lot of time. It took the ROLF Group almost a year to completely implement CMDB (configuration management database), Service Catalogue and Incident Management.

“OMNITRACKER is the optimum solution in terms of convenience to customers, because on one hand companies can use it on their own without involving additional resources and on the other hand it can be adapted to the unique needs of different companies. This platform also allows to modify the automated processes as just after the implementation, as a few years later“, says Michael Dobner, CEO of OMNINET Russia and CIS.

Thus, ROLF Group plans to further develop the system to automate the change and release management, project management and document workflow.

About the Companies

OMNINET (www.omninet.ru) is a Russian subsidiary of the leading provider of software solutions for automated IT services based on the recommendations of ITIL in Europe. The company was founded in 1993 inGermany; it has offices in Vienna, Brussels, theHague and Bern. Since 2007, OMNINET has been actively developing its business in Russia and CIS countries. OMNINET customers include Siemens, Union Investment, Deutsche Telekom, T-Systems, Mercedes-Benz, MICEX, ROLF, AvtoSpetsTSentr Group of Companies, Yandex.Dengi, Bank Saint Petersburg, and Sportmaster.

OMNITRACKER is a professional management system for technical support and other services. OMNITRACKER is useful in different areas; it can be adapted to the customer's requirements and business processes quickly, easily and cost-effectively. The strategy of OMNITRACKER focuses on understanding and optimizing systems and corresponding business processes.

ROLF Group of Companies (www.rolf.ru) is one of the Russian automotive market leaders and the largest dealer and importer of foreign cars in the country, working for 21 years on the Russian market. The group includes the official Mitsubishi distributor in Russia and CIS. The Group of Companies owns the logistics business, distributes spare parts, and provides full range financial services. Retail ROLF Group Division has 30 dealer centers, presenting 15 automotive brands, including mass and premium segments.

OmniWay (www.omniway.ru) is a consulting company, specializing in different business processes design, automation and implementation. The company's offices are located in Moscow and Kiev. The main area of business interest is ITSM-consulting. OmniWay Consultants have ITIL Expert, IT Service Manager, and ISO 20000 Manager certificates and have extensive experience in projects aimed at improving the quality of information technology management. Amongst OmniWay customers are financial institutions, energy, retail, industrial and telecommunications companies and government agencies.