OMNINET Russia and CIS and Sportmaster sum up the results of longstanding cooperation and build plans for the future

It has been more than three years since the Sportmaster company started using the OMNITRACKER, software Developed by the German specialists of OMNINET. The representatives of Sportmaster provide their valuation of  current results  of migration for OMNITRACKER and consider future perspectives for development.

During the first stage of the project Sportmaster specialists altogether with OmniWay professionals automatized the processes of request, work and change managements. Further on there was realized the number of interesting options such as sequential and parallel task assignment (work orders), request templates (incidents and service orders), an automatized generation of requests and work orders in accordance with monitoring system events, reflection of applications architecture in CMDB.

OMNITRACKER has provided centralized management and users’ request control. It has become possible to operate statistics data and completed requests in order to plan the work schedule of support services.  For the purpose of service development there has been arranged users’ feedback option which means the possibility for the users to evaluate the service quality in terms of request completion.

Starting from the moment of project realization the system functionality has been enhanced on a regular basis. The flexibility of the platform OMNITRACKER allows the system considering the updates in the business needs including the twofold growth of the users’ quantity since the moment of implementation.

Among the plans for the system development there is a transfer for the multiserver architecture OMNITRACKER which will allow providing additional options in terms of the workload balancing and fault-tolerance. The option of “access request” is being planned also. It means the automatized agreement and providing the access to informational systems and filing sources, roles and account management.

In perspective is the development of the valuable service catalogue with SLA and service-source model, IT-asset management. Sportmaster specialists don’t exclude the future possibility of realization of numerous processes non-related to ITIL on the base of OMNITRACER.

«OMNINET Russia and CIS and Sportmaster have a long-term relationship and since the very beginning we have been constantly searching for the new ways of development of our product – the OMNITRACKER platform. The fact that our customers see our product potential makes us really proud. We reckon that  flexibility and easy system operating  make OMNITRACKER a system which has no analogues in terms of universality» - Michael Dobner, CEO OMNINET Russia and CIS.

OMNINET (www.omninet.ru) is a Russian subsidiary of the leading provider of software solutions for automated IT services based on the recommendations of ITIL in Europe. The company was founded in 1993 in Germany; it has offices in Vienna, Brussels, the Hague and Bern. Since 2007, OMNINET has been actively developing its business in Russia and CIS countries. OMNINET customers include VTB24, MICEX, ROLF Group, AvtoSpetsCentre Group of Companies, Yandex.Money, Bank Saint-Petersburg, Sportmaster, Lenenergo, FOZZY Group, VTB Ukraine, MTI, and Prominvestbank Siemens, Union Investment, Deutsche Telekom, T-Systems, Mercedes-Benz, Delovaya Sreda, Rosevrobank

Sportmaster (www.sportmaster.ru) is a sports retailer chain providing the broad assortment of sports and active leisure products. Sportmaster stores are annually visited by more than 100 million customers. Accordingly to the general indicators the company is one of the top-10 sports retailers worldwide; it is also  the leader of sports retail market in Russia and Eastern Europe.