Migration for OMNITRACKER enhances the quality of IT-resource management in Optima Services (Optima Group)

Optima Services (Optima Group) has finalized the new project on migration for the new IT-solution CleverENGINE, based on OMNITRACKER platform, created by the German specialists of OMNINET. The result of the project could be stated as a new opportunity allowing increase of speed and quality of the customers’ requests completion. The new system automatically allows the Optima Services specialists to insert any necessary changes in accordance with the current demands.

«The Optima Group specialization lies in a complex solution for the various customers’ tasks starting from the moment of defining the solution and choice up to the integration and technical support, - says the head of the Board of Group Directors Andrey Shandalov. -  One of our divisions, Optima Services, offers the range of services and solutions in the area of IT-management and exploitation as well as in IT-outsourcing.  We do everything possible in order to decrease customers’ expenses and enhance the effectiveness of their business-processes. Migration for OMNITRACKER-based Clever ENGINE system allows implementation of all the necessary functional within the shortest possible time». 

Before making the final decision about the new product choice the Optima Services specialists performed  thorough research as well as comparing all the key automation systems introduced by the major providers represented on the Russian market. The new platform in the first term was supposed to automate the processes of Requests and Configuration Management and at the same time the transfer processes had to be completed within the shortest period of time.

The project on implementation of the technical solution CleverENGINE, based on OMNITRACKER platform was split into 4 stages. The first stage - audit and process optimization took three months, the following stage of the system tuning lasted the same amount of time, the third stage entirely devoted to the pilot exploitation was completed within a month. The fourth finalizing stage was the shortest one, it was entirely geared around  duplication. Thus the overall period from the beginning of the activities until the first registered request in the industrial environment took about six months.

Currently the new software is employed at:

·           The first line of customers’ support in 24/7 schedule, the day-shift involves 4 employees;

·           The second and the third support lines (~60 groups);

·           Contractors’ employees;

·           Customers’ employees (~12 000 people);

At present the Optima Services specialists can already confirm the positive changes as the result of the implementation of the new software.  The speed of reports preparation has increased; the processes have become more manageable. At the same time the efforts and expenses of the company were the least possible – this project was implemented without any external consulting, employing exceptionally the company’s internal sources.   External expenses were limited by the license and equipment purchase as well as by support. The new solution allows organization of the IT-support for the new customers within the shortest possible period, it also allows providing transparent integration of ServiceDesk OptimaServices system and its’ customers.  These features will support the further Optima Services plans on widening the customer and service range.

«This new project has served as another proof of the fact that really effective solutions can and have to be easy in management and simple in administration. We are familiar with Optima Group as with a large technological holding with a serious number of customers in fuel and energy complex, retail and large industrial areas. The significant experience of the Group in the field of IT-outsourcing and the further plans for development give us the reason to hope for the expansion of our future co-operation» -  says Michael Dobner, генеральный CEO OMNINET Russia and CIS.

OMNINET (www.omninet.ru) is a Russian subsidiary of the leading provider of software solutions for automated IT services based on the recommendations of ITIL in Europe. The company was founded in 1993 in Germany; it has offices in Vienna, Brussels, the Hague and Bern. Since 2007, OMNINET has been actively developing its business in Russia and CIS countries. OMNINET customers include Siemens, Union Investment, Deutsche Telekom, T-Systems, Mercedes-Benz, MICEX, ROLF Group, AvtoSpetsCentreGroup of Companies, Yandex.Money, Bank Saint-Petersburg, Sportmaster, Lenenergo, FOZZY Group, VTB Ukraine, MTI, and Prominvestbank, Delovaya Sreda, Rosevrobank.

Optima Group  (www.optima.ru) – one of the largest technological holdings of Russia, provides the full range of complex IT-solutions and services for major sectors of Russian economy as well as the engineering services for power and transport sectors.

The company has  been present on the market since 1990, also specializing in management consulting services and implementation of informational systems. The customers are offered various solutions developed by the leaders of the global IT-market as well as the company’s own engeneering solutions.  The company’s portfolio today consists of a big numner of the large-scale consulting projects in power industry, machinery construction, housing and communal services, metallury, defence industry, oil and mining industry. 

Optima Group has about 2000 professionals. The holding operates in all the territory of Russia having a chain of subsidiaries in more than 60 cities of the country. 

BFA Bank upgrades the processing approach of IT Management.

BFA Bank has finished the works on projecting and the implementation of configuration management and change processes based on OMNITRACKER system. This project has become a logical continuation of the course chosen by the bank management and aimed at upgrading of the internal management processes. The special feature of the project is in the great amount of adjustments of the implemented solution to the customer’s business environment.

Considering the best practices of ITIL and previous experience the project team of Digital Design suggested some recommendations which were taken into account for procedures and process role model projecting. Then the application template OMNITRACKER ITSM Center was adjusted in accordance with the customer’s business processes and applied in exploitation. The customer’s personnel received the necessary education.

Change management process and its automation means were developed in the most possible compliance with the regulations for finance and economic activities both with informational system change management rules existing in the bank.  At the same time a significant amount of the manual management and control procedures determined by those rules and regulations were replaced by automated business-logic. 

Implementation of the automated multilevel agreements and acceptance trials is worth to be paid special attention as it allowed to terminate paperwork-based approach and to put up the transparency of authorization procedures to a fundamentally new level. 

«The specialists of Digital Design have been able to implement complicated and labour-intensive thus hard-to-implement regulations in automatically controlled process.  This has made a dramatically important for the business process work in reality. It’s impossible not to mention that the project success in a great deal depended on personal involvement and active participation of the cutomer’s team members. We had a permanent feeling that the customer was truly interested in the result », — mentions Vitaliy Baranov, the head of technological office of ITSM department of strategic customers co-operation, Digital Design.

This is how Eduart Shanev, the head of informational technologies service of BFA Bank comments on the project: «The process of configurations management in full manner reflects the structure of the bank informational system and considers the role model of its management. This approach has allowed avoiding any discrepancies in determination of the IT-service component range to undergo the changes as recent as at the stage of change planning. As a result we have a convenient tool for acceleration of the upgrade processes of information technologies and we avoid any expenses on implementation of the new application functions. As a result of the project there has been built a model accordingly to which the changes are managed by the assigned group of IT-specialists and their development and  planning can be performed by almost any IT-specialist of the bank.  Agreement and acceptance of the changes involves the major part of the key business-specialists and bank divisions’ managers. This approach allows the most precise and effective realization of requests provided by the functional customers during the change realization processes in the informational systems of the bank».

«The bank systematically realizes the strategy of the process approach implementation in IT management. Thus, last year we successfully realized the project on the upgrade of the first term of service offices performance processes and optimization of the change and configuration management processes has become its logical extension, - says Anna Sorokina, the head of the department of corporate information systems implementation of  BFA Bank. – The choice of the integrator was predetermined by the successful experience of the co-operation on previous stage and the widely spread implementations practice. The project was fulfilled at high professional level avoiding any breaks in the bank services performance».

“The major goal of developing OMNIRTACKER platform was in effectiveness for various business-structures based on ability to be adjusted in accordance with the customers‘ internal work-scheme. At the same time our product guarantees easy management, clear procedures and data access at all the stages of request processing. OMNITRACKER allows saving labour expenditures and decrease the volume of paperwork“, - says Michael Dobner, CEO OMNINET Russia and CIS.

BFA Bank (www.bfa.ru) - is a universal commercial bank founded in 1993 in Saint Petersburg specializing in comprehensive services for corporate clients as well as a range of retail services.

A+ rating assigned (very high level of credit capacity) in 2013 by Expert RA Rating Agency, B long-term and short-term counterparty credit ratings assigned in 2013 by Standard&Poor's. The Bank's total assets amount to 84.2 billion roubles and own means (capital) are 10.2 billion roubles as of November 1, 2013.

According to Inrefax-CEA, following the results of the 3d quarter of 2013, BFA Bank occupies position by the amount of capital and position by the volume of assets among the banks of St.Petersburg as well as 64th position by the amount of capital and 75th position by the volume of assets in the rating of Russian banks.

OMNINET (www.omninet.ru) is a Russian subsidiary of the leading provider of software solutions for automated IT services based on the recommendations of ITIL in Europe. The company was founded in 1993 in Germany; it has offices in Vienna, Brussels, the Hague and Bern. Since 2007, OMNINET has been actively developing its business in Russia and CIS countries. OMNINET customers include VTB24, United Metallurgical Company (OMK), MICEX, ROLF, AvtoSpetsCentre Group of Companies, “SportForum”LLC, Golos Rossii, AlfaStrakhovanie Yandex.Money, Bank Saint-Petersburg, ECCO-Ros, Sportmaster, Lenenergo, SBSystem, Azercell Telecom, FOZZY Group, VTB Ukraine, MTI, and Prominvestbank, Delovaya Sreda, Rosevrobank

Digital Design (www.digdes.ru) is one of the leading IT-companies and software vendors in Russia. Since year 1992 Digital Design has realized more than 2500 projects for the companies belonging to various sectors of the market, such as construction, trading, transportation and governmental structures.  

OMNINET Russia and CIS and Sportmaster sum up the results of longstanding cooperation and build plans for the future

It has been more than three years since the Sportmaster company started using the OMNITRACKER, software Developed by the German specialists of OMNINET. The representatives of Sportmaster provide their valuation of  current results  of migration for OMNITRACKER and consider future perspectives for development.

During the first stage of the project Sportmaster specialists altogether with OmniWay professionals automatized the processes of request, work and change managements. Further on there was realized the number of interesting options such as sequential and parallel task assignment (work orders), request templates (incidents and service orders), an automatized generation of requests and work orders in accordance with monitoring system events, reflection of applications architecture in CMDB.

OMNITRACKER has provided centralized management and users’ request control. It has become possible to operate statistics data and completed requests in order to plan the work schedule of support services.  For the purpose of service development there has been arranged users’ feedback option which means the possibility for the users to evaluate the service quality in terms of request completion.

Starting from the moment of project realization the system functionality has been enhanced on a regular basis. The flexibility of the platform OMNITRACKER allows the system considering the updates in the business needs including the twofold growth of the users’ quantity since the moment of implementation.

Among the plans for the system development there is a transfer for the multiserver architecture OMNITRACKER which will allow providing additional options in terms of the workload balancing and fault-tolerance. The option of “access request” is being planned also. It means the automatized agreement and providing the access to informational systems and filing sources, roles and account management.

In perspective is the development of the valuable service catalogue with SLA and service-source model, IT-asset management. Sportmaster specialists don’t exclude the future possibility of realization of numerous processes non-related to ITIL on the base of OMNITRACER.

«OMNINET Russia and CIS and Sportmaster have a long-term relationship and since the very beginning we have been constantly searching for the new ways of development of our product – the OMNITRACKER platform. The fact that our customers see our product potential makes us really proud. We reckon that  flexibility and easy system operating  make OMNITRACKER a system which has no analogues in terms of universality» - Michael Dobner, CEO OMNINET Russia and CIS.

OMNINET (www.omninet.ru) is a Russian subsidiary of the leading provider of software solutions for automated IT services based on the recommendations of ITIL in Europe. The company was founded in 1993 in Germany; it has offices in Vienna, Brussels, the Hague and Bern. Since 2007, OMNINET has been actively developing its business in Russia and CIS countries. OMNINET customers include VTB24, MICEX, ROLF Group, AvtoSpetsCentre Group of Companies, Yandex.Money, Bank Saint-Petersburg, Sportmaster, Lenenergo, FOZZY Group, VTB Ukraine, MTI, and Prominvestbank Siemens, Union Investment, Deutsche Telekom, T-Systems, Mercedes-Benz, Delovaya Sreda, Rosevrobank

Sportmaster (www.sportmaster.ru) is a sports retailer chain providing the broad assortment of sports and active leisure products. Sportmaster stores are annually visited by more than 100 million customers. Accordingly to the general indicators the company is one of the top-10 sports retailers worldwide; it is also  the leader of sports retail market in Russia and Eastern Europe.

ECCO employs OMNITRACKER to improve the workflow of the service divisions

The ECCO Company has completed a new project devoted to the divisions shifting for OMNITRACKER software developed by the German specialists of OMNINET. The originality of the project is in the transfer of non-IT service divisions to the automated service system with clearly stated mechanisms of SLA and control of registration and execution of the requests.  The key-role in decision-making regarding this project played the fact of the previous successful implementation of OMNITRACKER in IT management department which had allowed creating high-quality and effective system IT-support. The major advantage of the project is the possibility for strict recourse planning and quality control monitoring in terms of service divisions functionality.  The project investment was limited by extra-license purchasing; the implementation period has lasted for 1 month and was performed by internal specialists without any support of external consultants.

Before the implementation of OMNITRACKER platform none of the ECCO service divisions had any formalized management system. Operation processes were based mainly on e-mails, phonecalls, Excel and paperworks and for that reason the calculation of the service cost, quality and speed monitoring of service division were technically impossible to perform.   

The project implied that the new IT –platform would remove the organizational flaws same as it had been done earlier in regards of the technical support services of IT ECCO.

It is worth mentioning that the major functional of service divisions typical for a large retailer consists of the incidents of technological processes in the retailer network.  It includes work-time adjustments, correcting of mistakenly performed returns, period opening  for performing of mistakenly non-performed revaluations or incorrectly indicated ways of payment, correcting any mistakes regarding the loyalty cards, customer claims processing, any incidents connected with stores’ technological infrastructure workflow, any requests for inventory support to the maintenance department.  The incidents requesting the technical support of the IT department was the major focus of the project.

The project started with process description of the service divisions done by means of studying the existing normative materials, regulating the current operations of the service division and interviewing the process owners.

There was created a list of directions on the service divisions, which were supposed to shift for the new workflow scheme based on the new platform, which is the incident management with predefined standard operations order based on the developed standards, demanding the typical and standard work order.

 Each of the directions was given a specific order of the request processing in the new system and SLA, there also was created a business-process map. All of those made the basis of the new joint regulations of the service performance approved by all the participants of the modified processes. Then all the described in the regulations processes were realized in OMNITRACKER system. After the service work specialists training in the system operating and maintaining the user instructions, the service divisions were transferred to OMNITRACKER.  Development of all the stages of the project took less than three months. The functional equipment did not require any replacements and all the necessary modifications in the system for the workflow of all the service divisions were done by one IT-specialist of the company.

Apart the technical side of the project a lot of attention was given to the implementation of organizational-management approach which includes such notions as systematization and description of the service processes, regulation of the services, new standards and SLA implementation for each division, transition of the service personnel workflow to the new workframe schemes, personnel training and modification of roles. 

As a result the company has obtained a number of significant improvements in the divisions workflow such as increase of the speed and quality of the incident processing. The new system has allowed to connect service staff operations with KPI used for motivation calculations and to develop a transparent estimation for the necessary division resources which lead to the staff optimization. Important is the opportunity for incident number growth or decrease analysis performed in various directions, stores, regions and departments in order to work out fair management and system decisions. Apart all that the paperwork volume has dramatically decreased altogether with the time needed for the request processing. And, after all the customers’ loyalty level has gone up in general and this is one of the key success indicators in the retailers’ business.

«Creating OMNITRACKER we reckoned that our product would become a universal tool bringing positive changes into the various service systems not limited by the area of informational technologies only. Our principles are based on understanding of the common logic of business-process interactions, that is why OMNITRACLER can serve as a basis for building-up a variety of service systems,» - comments Michael Dobner CEO, OMNINET Russia and CIS.

«Adaptation of the best technology practices of the IT into the business-processes of the company is  a bright example of how IT-service can and should be not only a service but as a minimum an optimization for the whole business division.  OMNITRACKER system previously existing only for the technical support services of the IT-department which, within several years has gained the reputation of a reliable and thoughtfully developed by the vendor platform has allowed us to use it as a base for building the workflow of all our service divisions with minimum cost and timing, and it has made the business of our company even more optimized and feasible », - comments Sergey Prokhorov, CIO ECCO Russia.

OMNINET (www.omninet.ru) is a Russian subsidiary of the leading provider of software solutions for automated IT services based on the recommendations of ITIL in Europe. The company was founded in 1993 in Germany; it has offices in Vienna, Brussels, the Hague and Bern. Since 2007, OMNINET has been actively developing its business in Russia and CIS countries. OMNINET customers include Siemens, Union Investment, Deutsche Telekom, T-Systems, Mercedes-Benz, MICEX, ROLF Group, AvtoSpetsCentreGroup of Companies, Yandex.Money, Bank Saint-Petersburg, Sportmaster, Lenenergo, FOZZY Group, VTB Ukraine, MTI, and Prominvestbank, Delovaya Sreda, Rosevrobank.

ECCO is a Danish shoe company established in 1963. It is an international business with factory in Portugal, Indonesia, Thailand, Holland, Slovakia and China, it has 822 stores located in 97 countries. In 2008 there were 13117 million pairs of shoes produced at ECCO factories. The first in the CIS ECCO new concept Utility Plus ECCO store was open in Almaty in December 2012. The main recognition of the brand in Russia was the title “People’s Favourite Brand” in “Shoes” category.

OMNINET Russia and CIS and CROC sign an agreement on strategic partnership

In 2013 the new agreement about strategic partnership between OMNINET Russia and CIS and CROC has come into power. The new level of relationship gives both the companites an opportunity to dramatically widen their business development areas due to realiziation of mutial ITSM-projects. 

Company CROC is one of the biggest system integrators of Russia, it cooperates with the leaders of international IT market.  CROC implements complex solutions combining infrastructure matters with business-process automation. Partnership with OMNINET which is the vendor of the product OMNITRACKER created for medium-sized and large businesses will allow CROC to offer contemporary and professional system for technical support service management to the customers.

OMNITRACKER ITSM Center – is the first solution in CROC portfolio, provided in accordance with the model Saas-service Service Desk, which has been gaining more and more popularity within customers in recent years. It is a fast, flexible and modern programme solution developed for large-sized business representatives. It perfectly fits for implementation in the case when there is no necessity for realization of projects consisting on monitoring and infrastructure management systems. 

«Within 10 years of presence on the market ITSM CROC has implemented more than 70 large territorial-spread projects. The new partnership relations is the possibility to offer the world-best systems on IT-infrastructure management to our suctomers. SaaS-solutions OMNITRACKER would be the best solution for the companies having interest to Service Desk as to the tool for automation of IT-departments performance», - notes Georgiy Ovanesyan, the head of “Monitoring” and “ITIL/ITSM Consulting” (CROC).

Both companies representatives have no doubts that the cooperation will bring them sugnificant benefits. In terms of the partnership relations they plan to develop new solutions based on cloud infrastructure of CROC and programm solution OMNITRACKER. Accordingly to the short-term planning the new Saas-solution based on OMNITRACKER is going to be brought up on the market.

 «We respect and value experience and reputation of CROC and consider out partnership relations as a correct strategic move, we also hope for the most succesful implementation of our  joint projects» - Michael Dobner (Michael Dobner), CEO OMNINET Russia and CIS.

CROC — №1 in Russia for developing infrastructures (IDC reports for 2002-2013). КРОК has the 5^th place in the list of the largest IT-companies of the country  («RIA Rating», 2013), the third place in the list of the largest consulting companies («RА Expert», 2013), it is also listed among top-200 largest private companies of Russia  (Forbеs, 2013)

OMNINET (www.omninet.ru) is a Russian subsidiary of the leading provider of software solutions for automated IT services based on the recommendations of ITIL in Europe. The company was founded in 1993 in Germany; it has offices in Vienna, Brussels, the Hague and Bern. Since 2007, OMNINET has been actively developing its business in Russia and CIS countries. OMNINET customers include Siemens, Union Investment, Deutsche Telekom, T-Systems, Mercedes-Benz, MICEX, ROLF Group, AvtoSpetsCentreGroup of Companies, Yandex.Money, Bank Saint-Petersburg, Sportmaster, Lenenergo, FOZZY Group, VTB Ukraine, MTI, and Prominvestbank.

«Delovaya Sreda» turns to German technologies

Companies "Delovaya Sreda" and OMNINET Russia and CIS have accomplished the mutual project on configuration development for OMNITRACKER software, created by the German specialists of OMNINET. The project has covered incident management and service request processes. Its major objective was to implement the new system facilitating the receipt of data on performance of IT-services providers and monitoring of operational activities of the service team.

"Delovaya Sreda" creates fair conditions for the business development of its partners - middle and small-scale business enterprises, providing IT services and solutions. As far as the operational volume has increased the incident and IT-support request management has started to become more and more important. In other words it became necessary for a high-quality product, allowing to control and monitor the task time-limits, provide reliable statistics, received throughout the life-circle of the requests, monitor all the current jobs and distribute the workload among the employees in a fair way.

One of the requirements of the new software was the ability to consider the specifics of "Delovaya Sreda" where operational success depends not only on the internal service quality but also on the quality of services provided by external specialists. "Delovaya Sreda" was in need of an effective control tool which could be able to function in the complicated system of escalation of the requests which depending on the specifics could be forwarded either to internal specialists or to external providers. Besides all that it had to be able to cope with such small-scale business specific feature as intense time history - in such circumstances the tool is required to allow quick changes into the built configuration processes.

Along with that the company needed a system providing the estimation of the necessary actions, regulation of penalties in case of SLA metrics non-compliance, allowing to make multylevel management decisions including the automatic ones.

As a result OMNITRACKER was chosen as the most satisfactory tool in terms of quality and functionality. It has served as the basis for software configuration development. The project was implemented by OMNINET Russia and CIS Professionals and the specialists of "Delovaya Sreda".

Considering the peculiarities of the company work-structure there was created a system directed to service-levels interaction, allowing data consolidation in accordance with requests, monitoring the life-circle stages starting from the zero point including step-by-step operations, planned completion date, real accomplishment time and ASL compliance. Also, there have been created several rather flexible interfaces for integration including web-services, lock for integration by means of e-mails, import and export of files.

«Our joint project was very interesting and unusual in terms of tasks and task-realisation. Such projects serve as a proof that we have found the right way of development based on the principal of creating solutions oriented at individual customers demands and requirements "- comments Michael Dobner, CEO OMNINET Russian and CIS.

Currently the specialists of OMNINET Russia and CIS and "Delovaya Sreda" are considering various ways of further development and improvement of the automation system. In particular they are discussing the possibilities of release management process automation.

«Delovaya Sreda» (www.dasreda.ru) - a unique project aimed at creation of the new complex technological infrastructure for small-scale business enterprises of Russia. Its main objective is to develop business undertaking in the Russian Federation. The key components of "Delovaya Sreda" are: convenient interface for "Sberbank" banking services, cloud applications and services for business development store, B2B trading site, distant education school, interractive online-magazine, business net Joint-stock company "Delovaya Sreda "is 100 % subsidiary of JCS" Sberbank Rossiya ", founded in 2012 .

OMNINET Russsia and CIS (www.omninet.ru) is a Russian subsidiary of the leading provider of software solutions for automated IT services based on the recommendations of ITIL in Europe. The company was founded in 1993 in Germany; it has offices in Vienna, Brussels, the Hague and Bern. Since 2007 , OMNINET has been actively developing its business in Russia and CIS countries. OMNINET customers include Siemens, Union Investment, Deutsche Telekom, T-Systems, Mercedes-Benz, MICEX, ROLF Group, AvtoSpetsCentreGroup of Companies, Yandex.Money, Bank Saint-Petersburg, Sportmaster, Lenenergo, FOZZY Group, VTB Ukraine, MTI and Prominvestbank.

ITSM-system migration project of VTB24 – early results

On the 26th of November at the “Yaponskiy Dom” Business Center, Moscow from 9:30 untill 14:00,  a meeting of professionals involved in the VTB24 project of ITSM automation system migration from HP Open View Service Desk for OMNITRACKER – software created by OMNINET will take place. The project was fulfilled a year and a half ago, ITSM-system migration was accomplished by means of company Cleverics.

This event is called “Case: migration of ITSM-system in VTB24”, and it is devoted to the project which can be described as both rare and outstanding due to the numerous factors, accompanying the general tasks.

One of such factors is the migration scope - the automation system of VTB24 is currently used across the territory of 700 subdivisions of VTB24, spread all over Russia; it supports  the interaction between 1.2 thousand of specialists and 30,000 end users, processing over 5 000 requests on daily basis. The system contains more than 60,000 configuration units in CMDB with connections.

The process of migration was performed within an unusually short period of time – it took seven calendar months including the period of experimental-industrial exploitation.  Another remarkable feature of the project is that the project team consisted of three specialists only. The ITSM-system switching for the new platform was done within one night at the circumstance of 24x7 functioning mode. 

VTB24 project is also notable in terms of depth of process developmental work and instrument customization.  VTB24 sustainably and systematically widens the area of process management.  The specialists of VTB24 have done a great job having dramatically changed configuration of functioning at that time software, HP Service Desk 4,5. Currently the ITSM-system includes incident management, configurations management and CMDB, the jobs on organization of the IT-service level management are almost completed. During the period of time which has passed since the moment of project completion some certain updates and modifications were made and some precious experience of the new system exploitation was gained. Furthermore it led to the start of the other dependent projects aimed at VTB24 processes migration from BMC Remedy and LANDesk Service Desk for the unified automation system based on OMNITRACKER

The event will include several informal reports made by the specialists of Cleverics, OMNINET and VTB24 in terms of application of OMNITRACKER in migration projects. There will be considered peculiarities of projects for migration for OMNITRACKER from other ITSM-platforms. The specialists will share their practical experience of cooperation with companies like VTB24 – large enterprises having complicated internal and geographical infrastructure.

The speakers of the event are the professionals involved in the project -  the leading specialists and managers: Evgeniy Shilov, consulting director deputy (Cleverics); Oleg Kvashnin, the head of customer support management and monitoring (VTB24); OMNITRACKER competence center manager, Maria Alekhina (Cleverics),  the General Manager OMNINET Russia and CIS, Michael Dobner.

A considerable part of the event will be intended for the interaction between the speakers and the listeners, who can ask any questions in terms of the topics discussed.

The event is open for visitors; everyone who fulfills the registration form given on the Cleverics internet-site can attend the meeting. The program of the event is also represented on the site of Cleverics. In case if the quantity of potential visitors exceeds the capacity of the venue priority will be given to those who have registered earlier than the others and to the representatives of companies which are neither vendors, nor consultants, nor integrators.

Bank VTB24 (ZAO) (www.vtb24.ru) – one of the top-players on the Russian market of banking services. It is ranked 5-th on the Russian Banking rating in terms of pure income amount regarding the official results of July 2013. The bank is included into the international financial group VTB and its main specialty is physical bodies, individual enterprises and small-scale businesses services. Its business network includes more than 700 offices in 69 country regions. Among the offered banking services are such options as bank card issuing, mortgage and consumer crediting, auto-crediting and distance account management services, credit cards with conventional period, deposit account management, safe cells services, money transfers.

Cleverics (www.cleverics.ru) is a company that helps to implement and use Information technology with a high effect and proper risk control. The main areas of activity: building and optimization of IT processes, assessment and audit of IT management, ITSM processes automation and training for IT managers.

OMNINET Russia and CIS (www.omninet.ru) is a Russian subsidiary of the leading provider of software solutions for automated IT services based on the recommendations of ITIL in Europe. The company was founded in 1993 in Germany; it has offices in Vienna, Brussels, the Hague and Bern. Since 2007, OMNINET has been actively developing its business in Russia and CIS countries. OMNINET customers include Siemens, Union Investment, Deutsche Telekom, T-Systems, Mercedes-Benz, MICEX, ROLF Group, AvtoSpetsCentreGroup of Companies, Yandex.Money, Bank Saint-Petersburg, Sportmaster, Lenenergo, FOZZY Group, VTB Ukraine, MTI, and Prominvestbank.